Senior Consultant - Genesys Cloud - Mississauga Canada - Careers | Infosys English English French Portuguese Spanish Careers Explore Opportunities Explore Life At Infy Apply now Recruitment fraud alert Explore Opportunities Graduates Experienced Professionals Students/Internships Explore Opportunities by Location Explore Life At Infy About Us Our Culture Voices Infosys Careers Explore Opportunities Jobs in Canada Senior Consultant - Genesys Cloud Senior Consultant - Genesys Cloud Apply now Apply now You have successfully copied the job share URL to clipboard! × Job details Work Location Mississauga, Toronto State / Region / Province Ontario Country Canada Skills Technology|Communication|IVR/CCT Domain Consulting Interest Group Infosys Limited Company ITL Canada Requisition ID 137856BR Job description Infosys is seeking Senior Consultant - Genesys Cloud.Infosys is a global leader in technology services and consulting. We enable clients in more than 50 countries to create and execute strategies for their digital transformation. From engineering to application development, knowledge management and business process management, we help our clients find the right problems to solve, and to solve these effectively. Our team of 190,000+ innovators, across the globe, is differentiated by the imagination, knowledge, and experience, across industries and technologies that we bring to every project we undertake.Required SkillsBachelor’s degree or foreign equivalent required from an accredited institution.At least 4 years of Information Technology experience.Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.Preferred SkillsMinimum 5+ years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.Functional and hands-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications solutioning using Genesys Cloud CX Architect.Thorough understanding of Genesys Framework, Integration with internal and external components.Delivery credentials for Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies.Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)Experience in chatbot and voicebot IVR development using Genesys Cloud CX ArchitectMust have a solid understanding on:Genesys Architect Flows, Data Actions, OAuth and Integrations objects Genesys Integration with other Ancillary Products Genesys Cloud Reporting Genesys Cloud APIsThe job entails sitting as well as working at a computer for extended periods. Should be able to communicate by telephone, email or face to face.Estimated annual compensation range for the candidate based in the below location will be:Ontario: $ 89004 to $ 103042 About UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Apply now Share Company Navigate your next About us Careers Corporate Responsibility Investors Newsroom Alumni Subsidiaries EdgeVerve Systems Infosys BPM Infosys Consulting Infosys Public Services Programs Infosys Foundation Infosys Foundation USA Infosys Science Foundation Infosys Leadership Institute Support Terms of Use Privacy Statement Cookie Policy Safe Harbour Provision Trademarks Site Map Modern Slavery Statement Payment Guide for Suppliers Privacy Notice EMEA Connect with us Copyright © 2025 Infosys Limited Select Country/region Australia Austria Belgium Brazil Bulgaria Canada Chile China Costa Rica Croatia Czech Denmark Estonia Finland France Germany Hong Kong Hungary India Ireland Italy Japan Liechtenstein Latvia Lithuania Luxembourg Malaysia Mauritius Mexico New Zealand Norway Peru Philippines Poland Portugal Romania Russia Singapore Slovakia Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan The Netherlands United Arab Emirates United Kingdom (UK) United States