Senior Consultant - Kuala Lumpur Malaysia - Careers | Infosys English English French Portuguese Spanish Careers Explore Opportunities Explore Life At Infy Apply now Recruitment fraud alert Explore Opportunities Graduates Experienced Professionals Students/Internships Explore Opportunities by Location Explore Life At Infy About Us Our Culture Voices Infosys Careers Explore Opportunities Jobs in Malaysia Senior Consultant Senior Consultant Apply now Apply now You have successfully copied the job share URL to clipboard! × Job details Work Location Kuala Lumpur State / Region / Province Kuala Lumpur Country Malaysia Domain Delivery Interest Group Infosys Limited Company ITL Malaysia Requisition ID 139824BR Job description About Infosys:Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.Short Description: If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you. Role:CRM Sr Consultant – AI (JL5)Number of Openings:1 PositionRelevant Yrs. of experience8-10 years of experience in developing and delivering global/regional IT capabilities3-4 years of lead experience in managing functional/technical delivery 3-4 years in end to end implementation of AI solutionsMandatory skillsTechnical Skills & ExperienceShould have a hands-on experience in key modules of D365 CRM (including but not limited to D365 Customer Services, Customer Insight – Journey: Real-time Marketing and D365 Sale modules)Should be having good understanding on PowerApps, Power Automate flowsRequires a good hands-on D365 configuration and customizations.Good exposure to business and system analysisStrong AI skills with end-to-end AI implementationOther Skills Strong analytical skills; Self-motivated and organized. Ability to prioritize carefully, working across multiple workstreams and to multiple deadlines.Excellent communicator both written and verbal. Must be comfortable working with a wide range of stakeholders.Great team player. Must be able to collaborate positively and inclusively within large teams with enthusiasm for learning new skills and systems. Job DescriptionResponsibilities:Responsible for understanding business needs related to customer relationship management, analyzing requirements, and translating them into actionable solutions within the CRM system. Proven experience of translating end user requirements into software capabilitiesExperience of building POCs/presales processes and supporting new opportunity bidsExperience in Agile delivery experience Design, Develop and implement AI models to address business challengesDeploying AI solutions into production environments and ensuring their integration with existing systems.Monitoring and evaluating performance of the AI systemsDomainBanking Apply now Share Company Navigate your next About us Careers Corporate Responsibility Investors Newsroom Alumni Subsidiaries EdgeVerve Systems Infosys BPM Infosys Consulting Infosys Public Services Programs Infosys Foundation Infosys Foundation USA Infosys Science Foundation Infosys Leadership Institute Support Terms of Use Privacy Statement Cookie Policy Safe Harbour Provision Trademarks Site Map Modern Slavery Statement Payment Guide for Suppliers Privacy Notice EMEA Connect with us Copyright © 2025 Infosys Limited Select Country/region Australia Austria Belgium Brazil Bulgaria Canada Chile China Costa Rica Croatia Czech Denmark Estonia Finland France Germany Hong Kong Hungary India Ireland Italy Japan Liechtenstein Latvia Lithuania Luxembourg Malaysia Mauritius Mexico New Zealand Norway Peru Philippines Poland Portugal Romania Russia Singapore Slovakia Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan The Netherlands United Arab Emirates United Kingdom (UK) United States