Senior Manager – Customer Infrastructure Services (CIS) - Santiago Chile - Careers | Infosys English English French Portuguese Spanish Careers Explore Opportunities Explore Life At Infy Apply now Recruitment fraud alert Explore Opportunities Graduates Experienced Professionals Students/Internships Explore Opportunities by Location Explore Life At Infy About Us Our Culture Voices Infosys Careers Explore Opportunities Jobs in Chile Senior Manager – Customer Infrastructure Services (CIS) Senior Manager – Customer Infrastructure Services (CIS) Apply now Apply now You have successfully copied the job share URL to clipboard! × Job details Work Location Santiago State / Region / Province Santiago Province Country Chile Domain Delivery Interest Group Infy Chile Skills Domain(IBPO)|Infrastructure-Information Security Management|Information Security Compliance Company IL Chile Requisition ID 140614BR Job description Senior Manager – Customer Infrastructure Services (CIS)Work ModeHybrid (combination of remote and on-site work)Who you are,Strategic leader with a business focus, responsible for overseeing infrastructure services (on-premise and cloud) for our client in Chile. The role focuses on the quality of service, the relationship with stakeholders and the support of new business opportunities.Main Responsibilities- Monitor and evaluate the quality of current CIS services delivered to the client- Build and maintain strong relationships with key stakeholders- Act as a point of contact for infrastructure-related needs and escalations- Collaborate with technical teams to ensure that services are aligned with business objectives- Identify and support new business opportunities according to the client's requirements- Coordinate with internal and external teams to ensure continuity and improvement of the service- Contribute to strategic planning and service roadmap- Support in governance, reporting and performance reviewsRequirements- University degree in Administration, IT Management or related career- More than 10 years of experience in infrastructure services or customer-facing roles- Solid knowledge of IT service delivery (on-premise and cloud)- Excellent communication and stakeholder management skills- Experience working with business clients in ChileDesirable- Experience in sectors such as mining, energy or industry- Familiarity with service management frameworks (e.g. ITIL)- Bilingual (Spanish/English)- Strong analytical and problem-solving skillsKindly share English profile only, with net salary expectations (renta líquida mensual) About UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; or disability. Apply now Share Company Navigate your next About us Careers Corporate Responsibility Investors Newsroom Alumni Subsidiaries EdgeVerve Systems Infosys BPM Infosys Consulting Infosys Public Services Programs Infosys Foundation Infosys Foundation USA Infosys Science Foundation Infosys Leadership Institute Support Terms of Use Privacy Statement Cookie Policy Safe Harbour Provision Trademarks Site Map Modern Slavery Statement Payment Guide for Suppliers Privacy Notice EMEA Connect with us Copyright © 2025 Infosys Limited Select Country/region Australia Austria Belgium Brazil Bulgaria Canada Chile China Costa Rica Croatia Czech Denmark Estonia Finland France Germany Hong Kong Hungary India Ireland Italy Japan Liechtenstein Latvia Lithuania Luxembourg Malaysia Mauritius Mexico New Zealand Norway Peru Philippines Poland Portugal Romania Russia Singapore Slovakia Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan The Netherlands United Arab Emirates United Kingdom (UK) United States