Senior Process Associate - Aguadilla, PR USA - Careers | Infosys English English French Portuguese Spanish Careers Explore Opportunities Explore Life At Infy Apply now Recruitment fraud alert Explore Opportunities Graduates Experienced Professionals Students/Internships Explore Opportunities by Location Explore Life At Infy About Us Our Culture Voices Infosys Careers Explore Opportunities Jobs in USA Senior Process Associate Senior Process Associate Apply now Apply now You have successfully copied the job share URL to clipboard! × Job details Work Location Aguadilla, PR State / Region / Province Puerto Rico Country USA Domain Operations Interest Group IBPO Puerto Rico Company IBPO USA Requisition ID 139436BR Job description Job Description:This role is responsible for complete contract life cycle process. Facilitate the contracting and amendment processes for and with our partners from request to execution. You will need to communicate clearly, effectively, and courteously and provide accurate and timely information. You will need to have a good understanding of contract terms and conditions and apply them effectively.Key ResponsibilitiesProcess the Federal/State/Local/Education contract life cycles managementFollow the escalation process and guidelines and ensure proper handover and communication of the issue status and resolutionPartner with Sales leadership and various functional teams across T‐Mobile to drive:Accurate and effective agreement draftingApproval gatheringData integrity and SOX controls compliance Responsible for following up with internal customers to ensure their satisfaction and closure of issuesMonitor the progress of the CLMs through the dashboards and maintain recordsParticipate in training and knowledge-sharing sessions to update your skills and knowledgeAttend the scheduled sessions, actively participate in the discussions, and apply the learned skills and knowledge to your workAdhere to the CSCA policies, procedures, and standardsComply with the rules and regulations of the CSCA department and the company and maintain a high level of professionalism and quality in your work Basic QualificationsHigh School Diploma or GED equivalentMinimum 1 years of experience in contracts or contracts support rolePreferred QualificationsFully bilingual (Spanish and English)Proficiency in Windows and Linux operating systems, Microsoft Office applications, and common software tools, such as antivirus, backup, and encryption softwareKnowledge of SAP, Salesforce, DocuSign, or similar apps.Ability to analyze and discuss complex contracts and other documents.Excellent communication skills, both verbal and written and ability to explain any issues in simple and clear terms to internal and external customersAbility to work independently and as part of a team, and to prioritize and manage multiple tasks in a fast-paced environmentWillingness to learn new technologies and skills, and to keep up with the latest trends and best practices, by attending training sessions and reading relevant materialsWho We AreInfosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.Infosys BPM has 44 delivery centers in 16 countries spread across 5 continents, with 59,443 employees from 108 nationalities, as of March, 2025.The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National OriginInfosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability. 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