Service Desk Agent with German - Timisoara Romania - Careers | Infosys English English French Portuguese Spanish Careers Explore Opportunities Explore Life At Infy Apply now Recruitment fraud alert Explore Opportunities Graduates Experienced Professionals Students/Internships Explore Opportunities by Location Explore Life At Infy About Us Our Culture Voices Infosys Careers Explore Opportunities Jobs in Romania Service Desk Agent with German Service Desk Agent with German Apply now Apply now You have successfully copied the job share URL to clipboard! × Job details Work Location Timisoara, County Timis State / Region / Province County Timis Country Romania Domain Delivery Interest Group Infosys Limited Company IL Romania Requisition ID 136592BR Job description Key Responsibilities:Technical Support: Addressing user inquiries and resolving technical issues related to hardware, software, and network connectivity. Troubleshooting and Problem Solving: Diagnosing and resolving technical problems, often involving remote support tools, and escalating complex issues to the appropriate teams when necessary. Communication and Customer Service: Communicating with users in a clear and concise manner, providing step-by-step instructions, and ensuring a positive user experience. Documentation and Record Keeping: Maintaining accurate records of user interactions, troubleshooting steps, and solutions in the ticketing system. System Maintenance and Updates: Performing system installations, upgrades, and maintenance procedures. Knowledge Base Management: Contributing to the creation and maintenance of a knowledge base, FAQs, and training materials for end-users. Escalation and Collaboration: Identifying and escalating unresolved issues to higher-level support teams while collaborating with other IT teams to ensure efficient problem resolution. Skills and Qualifications:Technical Proficiency: Strong understanding of computer systems, hardware, software, and network troubleshooting. Problem-Solving Skills: Ability to analyze issues, identify root causes, and develop effective solutions. Communication Skills: Excellent verbal and written communication skills to interact with users and document issues clearly. Customer Service Skills: Patience, empathy, and a commitment to providing excellent customer service. Organizational Skills: Ability to manage multiple tasks, prioritize issues, and maintain accurate records. Teamwork: Ability to work effectively as part of a team and collaborate with other IT professionals. Apply now Share Company Navigate your next About us Careers Corporate Responsibility Investors Newsroom Alumni Subsidiaries EdgeVerve Systems Infosys BPM Infosys Consulting Infosys Public Services Programs Infosys Foundation Infosys Foundation USA Infosys Science Foundation Infosys Leadership Institute Support Terms of Use Privacy Statement Cookie Policy Safe Harbour Provision Trademarks Site Map Modern Slavery Statement Payment Guide for Suppliers Privacy Notice EMEA Connect with us Copyright © 2025 Infosys Limited Select Country/region Australia Austria Belgium Brazil Bulgaria Canada Chile China Costa Rica Croatia Czech Denmark Estonia Finland France Germany Hong Kong Hungary India Ireland Italy Japan Liechtenstein Latvia Lithuania Luxembourg Malaysia Mauritius Mexico New Zealand Norway Peru Philippines Poland Portugal Romania Russia Singapore Slovakia Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan The Netherlands United Arab Emirates United Kingdom (UK) United States