ServiceNow HRSD Analyst - Guadalajara Mexico - Careers | Infosys English English French Portuguese Spanish Careers Explore Opportunities Explore Life At Infy Apply now Recruitment fraud alert Explore Opportunities Graduates Experienced Professionals Students/Internships Explore Opportunities by Location Explore Life At Infy About Us Our Culture Voices Infosys Careers Explore Opportunities Jobs in Mexico ServiceNow HRSD Analyst ServiceNow HRSD Analyst Apply now Apply now You have successfully copied the job share URL to clipboard! × Job details Work Location Guadalajara, Mexico City, Monterrey State / Region / Province Jalisco, Mexico, Nuevo Léon Country Mexico Domain Consulting Interest Group Infy Mexico Skills Technology|Infra_ToolAdministration-ITSM|ServiceNow Company Infosys Mexico Requisition ID 140708BR Job description ServiceNow HRSD Business AnalystSkillsPossessing strong knowledge of ServiceNow HRSD modules and functionalities, including recent releases and features like Employee Center Pro and Lifecycle Events. Requirements gathering, Functional Requirements, documenting user stories, Acceptance criteria, Defect/Bug Tracking and Reporting, SDLC, Agile/Scrum, API.Specialized in Now Intelligence applications like Virtual Agent, Predictive Intelligence and Performance Analytics for Business Analyst and Functional consultant roleUI Policies, Data Policy, Business Rules, Client Scripts, Assignment Rules, ACLs, Service Catalogs.Update sets, Reports, Tables and Forms, Import set, Workflow, UI Action.Functional Testing, End to End Testing, Integration Testing, User Acceptance TestingPrincipal ResponsibilitiesCollaborating with HR stakeholders to understand and document business needs, translating them into actionable user stories and functional specificationsDevelop a clearly defined vision demonstrating your understanding of the client's desired business needs and end state. Analyze business processes and how those business processes can impact the end user experience.Conceptualize and visualize end-user experiences that delight the customer as a key priority. Communicate the value gained through the improvements in functionality, design, and/or operations enhanced or developed in ServiceNow. Are curious and self-motivated and are always looking to dive deep into new ServiceNow capabilities and meaningfully apply them.Develop client relationships easily as your people skills are on point.The Business Analyst is responsible for the review, analyze, and evaluate processes, systems, and user needs for planned projects based on the business plan of the enterprise.The Business Analyst is involved in the development of business cases, facilitation of analysis workshops, the selection of the most effective solution and the definition and management of User Acceptance Testing (UAT) to ensure enterprise operational and IT deliverables meet the requirements of the enterprise.Partnering with business users to gather all requirements to formulate business specifications and translating those into business functionality.Documenting workflows and results of business analysis and obtaining sign-off from users on specifications. Assisting the technical team in translating application functionality into application architecture and the production of a business functionality requirements statement.Works with IT application analysts and programmers as necessary. Performs analysis of department production and redesigns workflow if appropriate Develops, edits and maintains operating procedures and standards manuals.The Business Analyst assists the IT staff in understanding the enterprise’s operational needs for both automated and manual solutions to business systems and procedures.The incumbent is involved in planning, organizing and conducting detailed management analytical studies to define problems, identify deficiencies and improve solutions which impact the enterprise’s effectiveness, and provide the basis for management decision.Communicating the business directives, goals, and needs to the technical team and serving as business interface from the enterprise’s operational management team managing expectations and defining business satisfaction metrics.Designing and executing test plans to ensure that business requirements and functional specifications are implemented properly and meet ROI objectives. Understanding the long-term business objectives and suggesting strategies to meet those objectives; introducing innovation to business processes through technology if appropriate.Assisting the enterprise’s business operations staff in developing content or other materials; recommending enhancements and identifying new business requirements Applies knowledge of system capacity to determine feasibility of projects. Serves as a consultant to the enterprise in work measurement, system studies or cost/effectiveness analysis.Provides assistance as required to organizations outside of the enterprise to improve internal procedures that may be advantageous to the enterprise.Conducts training sessions to implement new or improved systems and procedures.Conducts meetings on all levels of management for purposes of presentations, reviews, approvals of recommendations, etc.Performs at or above the enterprise’s performance standard and specifically for procedures development and analysis.Assumes additional responsibilities as assigned.Recognizes and identifies potential areas where existing business services policies and procedures require change, or where new ones need to be developed, and make recommendations in these areas.ExperienceMinimum 8 years of overall experience on ServiceNow implementations including HRSD ITSM and other ServiceNow solutions at a functional consultant/BA capacityAt least 4 years of experience on ServiceNow HRSD Pro at a Business Analyst capacityKnowledge of the ITIL v3 service life cycle and ITSM, HRSD & ServiceNow best practicesPractical experience with agile methodologies/tools, writing user stories and sprint groomingStrong communication skills, both written and verbal, with the ability to describe technical solutions in the terms of the businessExperience in working with multi-vendor development environmentInteracts cross functionally on matters that require coordination across organization and collaborates well with other groups, voluntarily shares informationExperience of working with ServiceNow platform for global customersCertifications PreferredService Now Implementation Specialist, ITIL About UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. 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