CX Pillar Operations Associate Manager
Instacart
CX Pillar Operations Associate Manager
Job Description
Responsibilities
- Drive CX Readiness: Evaluate product enablement packages, pinpoint CX readiness needs, and collaborate across teams to ensure proper prioritization and flawless execution.
- Champion Process Improvement: Assess readiness performance and propose enhancements by collaborating with cross-functional peers.
- Spearhead Projects Lead Pillar and CX projects, utilizing project management skills to drive successful outcomes.
- Shape Strategy: Actively contribute to the development and execution of Pillar and Team strategies, aligning them with company goals.
- Collaborate Across Functions: Partner with cross-functional teams in CX, Operations, Business Development, Product, and Engineering to deliver exceptional customer experiences.
- Analyze and Optimize: Collect, analyze, and interpret operational metrics to identify and address bottlenecks and inefficiencies.
- Ensure Timely Delivery: Manage multiple priorities in a fast-paced setting, ensuring effective communication and on-time project completion.
Required Qualifications
- Bachelor's degree in a relevant field, or equivalent work experience
- 5+ years of experience in operations, process improvement, project management, or related roles
- Strong strategic thinking and problem-solving skills
- Proven track record of leading and delivering successful projects and programs
- Excellent communication and stakeholder management skills
- Strong analytical skills and proficiency in data analysis tools
- Experience with project management methodologies and tools
Preferred Qualifications
- Experience developing complex SQL queries
- Customer-centric mindset and passion for driving operational excellence
Required Skills
- strategic thinking
- problem-solving
- communication
- stakeholder management
- analytical skills
- data analysis tools
- project management methodologies and tools
- SQL queries
Benefits
- Highly market-competitive compensation
- New hire equity grant as well as annual refresh grants
- Flex First remote work policy
Salary Range
$118000 - $158000 USD
Locations
- United States, United States (Remote)
Salary
118,000 - 158,000 USD / yearly
Skills Required
- strategic thinkingintermediate
- problem-solvingintermediate
- communicationintermediate
- stakeholder managementintermediate
- analytical skillsintermediate
- data analysis toolsintermediate
- project management methodologies and toolsintermediate
- SQL queriesintermediate
Required Qualifications
- Bachelor's degree in a relevant field, or equivalent work experience (experience)
- 5+ years of experience in operations, process improvement, project management, or related roles (experience)
- Strong strategic thinking and problem-solving skills (experience)
- Proven track record of leading and delivering successful projects and programs (experience)
- Excellent communication and stakeholder management skills (experience)
- Strong analytical skills and proficiency in data analysis tools (experience)
- Experience with project management methodologies and tools (experience)
Preferred Qualifications
- Experience developing complex SQL queries (experience)
- Customer-centric mindset and passion for driving operational excellence (experience)
Responsibilities
- Drive CX Readiness: Evaluate product enablement packages, pinpoint CX readiness needs, and collaborate across teams to ensure proper prioritization and flawless execution.
- Champion Process Improvement: Assess readiness performance and propose enhancements by collaborating with cross-functional peers.
- Spearhead Projects Lead Pillar and CX projects, utilizing project management skills to drive successful outcomes.
- Shape Strategy: Actively contribute to the development and execution of Pillar and Team strategies, aligning them with company goals.
- Collaborate Across Functions: Partner with cross-functional teams in CX, Operations, Business Development, Product, and Engineering to deliver exceptional customer experiences.
- Analyze and Optimize: Collect, analyze, and interpret operational metrics to identify and address bottlenecks and inefficiencies.
- Ensure Timely Delivery: Manage multiple priorities in a fast-paced setting, ensuring effective communication and on-time project completion.
Benefits
- general: Highly market-competitive compensation
- general: New hire equity grant as well as annual refresh grants
- general: Flex First remote work policy
Tags & Categories
CX Pillar Operations Associate Manager
Instacart
CX Pillar Operations Associate Manager
Job Description
Responsibilities
- Drive CX Readiness: Evaluate product enablement packages, pinpoint CX readiness needs, and collaborate across teams to ensure proper prioritization and flawless execution.
- Champion Process Improvement: Assess readiness performance and propose enhancements by collaborating with cross-functional peers.
- Spearhead Projects Lead Pillar and CX projects, utilizing project management skills to drive successful outcomes.
- Shape Strategy: Actively contribute to the development and execution of Pillar and Team strategies, aligning them with company goals.
- Collaborate Across Functions: Partner with cross-functional teams in CX, Operations, Business Development, Product, and Engineering to deliver exceptional customer experiences.
- Analyze and Optimize: Collect, analyze, and interpret operational metrics to identify and address bottlenecks and inefficiencies.
- Ensure Timely Delivery: Manage multiple priorities in a fast-paced setting, ensuring effective communication and on-time project completion.
Required Qualifications
- Bachelor's degree in a relevant field, or equivalent work experience
- 5+ years of experience in operations, process improvement, project management, or related roles
- Strong strategic thinking and problem-solving skills
- Proven track record of leading and delivering successful projects and programs
- Excellent communication and stakeholder management skills
- Strong analytical skills and proficiency in data analysis tools
- Experience with project management methodologies and tools
Preferred Qualifications
- Experience developing complex SQL queries
- Customer-centric mindset and passion for driving operational excellence
Required Skills
- strategic thinking
- problem-solving
- communication
- stakeholder management
- analytical skills
- data analysis tools
- project management methodologies and tools
- SQL queries
Benefits
- Highly market-competitive compensation
- New hire equity grant as well as annual refresh grants
- Flex First remote work policy
Salary Range
$118000 - $158000 USD
Locations
- United States, United States (Remote)
Salary
118,000 - 158,000 USD / yearly
Skills Required
- strategic thinkingintermediate
- problem-solvingintermediate
- communicationintermediate
- stakeholder managementintermediate
- analytical skillsintermediate
- data analysis toolsintermediate
- project management methodologies and toolsintermediate
- SQL queriesintermediate
Required Qualifications
- Bachelor's degree in a relevant field, or equivalent work experience (experience)
- 5+ years of experience in operations, process improvement, project management, or related roles (experience)
- Strong strategic thinking and problem-solving skills (experience)
- Proven track record of leading and delivering successful projects and programs (experience)
- Excellent communication and stakeholder management skills (experience)
- Strong analytical skills and proficiency in data analysis tools (experience)
- Experience with project management methodologies and tools (experience)
Preferred Qualifications
- Experience developing complex SQL queries (experience)
- Customer-centric mindset and passion for driving operational excellence (experience)
Responsibilities
- Drive CX Readiness: Evaluate product enablement packages, pinpoint CX readiness needs, and collaborate across teams to ensure proper prioritization and flawless execution.
- Champion Process Improvement: Assess readiness performance and propose enhancements by collaborating with cross-functional peers.
- Spearhead Projects Lead Pillar and CX projects, utilizing project management skills to drive successful outcomes.
- Shape Strategy: Actively contribute to the development and execution of Pillar and Team strategies, aligning them with company goals.
- Collaborate Across Functions: Partner with cross-functional teams in CX, Operations, Business Development, Product, and Engineering to deliver exceptional customer experiences.
- Analyze and Optimize: Collect, analyze, and interpret operational metrics to identify and address bottlenecks and inefficiencies.
- Ensure Timely Delivery: Manage multiple priorities in a fast-paced setting, ensuring effective communication and on-time project completion.
Benefits
- general: Highly market-competitive compensation
- general: New hire equity grant as well as annual refresh grants
- general: Flex First remote work policy
Tags & Categories