Senior Field Quality Engineer II
Instacart
Senior Field Quality Engineer II
Job Description
Responsibilities
- Lead end-to-end triage of field quality issues for electronic and electrical subsystems (e.g., PCBAs, power, batteries, sensors, displays), from detection and containment to verified long-term corrective actions.
- Manage and mentor a small team of field and quality engineers, setting clear KPIs (e.g., DPPM, RMA rate, MTTR) and driving accountability across cross-functional stakeholders.
- Own the 8D/5-Why/FMEA process to identify true root causes, align on interim and permanent fixes, and prevent recurrence across the fleet and supply chain.
- Partner with R&D, contract manufacturers, and suppliers to validate fixes (design, process, firmware) via DOE, bench validation, and on-device field trials; ensure changes are fully qualified and documented in PLM.
- Build and maintain a FRACAS and quality dashboard that turns data into action; quantify COPQ drivers and prioritize the highest-impact remediation work.
- Establish robust incoming, in-process, and end-of-line quality controls for E&E components; influence test coverage, screening, and reliability guardrails for new and sustaining builds.
- Serve as the visible point of contact for escalations, communicating status and risk with clarity to customers and executives while coordinating rapid on-the-ground response.
- Support regulatory, safety, and EMC/EMI compliance considerations in field fixes and product changes in collaboration with compliance and engineering partners.
- Travel to customer sites, supplier factories, and labs to accelerate hands-on failure analysis and corrective action validation as needed.
Required Qualifications
- Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related field.
- 8+ years of experience in hardware quality, field quality, or reliability engineering focused on electronics/electrical systems for deployed products.
- 3+ years of experience leading engineers or technicians, including setting goals and developing talent.
- Proven ownership of 8D, 5-Why, FMEA, CAPA, and FRACAS processes with measurable improvements in DPPM/RMA/MTTR or similar KPIs.
- Hands-on debug skills using oscilloscopes, multimeters, and logic analyzers; ability to read schematics and perform board-level triage.
- Experience driving fixes across design, firmware, process, and test with contract manufacturers and suppliers.
- Working knowledge of EMC/EMI, electrical safety, and regulatory considerations for commercial electronics.
- Proficiency with PLM and issue-tracking tools (e.g., Arena/Agile, Jira) and strong data analysis skills using Excel or SQL.
- Ability to travel to customer and supplier sites as business needs dictate.
- Excellent cross-functional communication skills and comfort operating in a fast-paced, evolving environment.
- Professional working proficiency in Mandarin.
Preferred Qualifications
- Experience with connected retail/IoT hardware, kiosks, or robotics deployed at 1,000+ unit scale.
- Depth in power systems and battery technologies (charging, protection, BMS, thermal management).
- Background in reliability engineering (HALT/HASS, Weibull analysis, warranty analytics) and test automation.
- Six Sigma Green/Black Belt and/or ASQ Certified Quality Engineer (CQE).
- Experience establishing or maturing FRACAS and quality dashboards for executive and field visibility.
- Firmware/hardware interface debugging (e.g., I2C, SPI, UART, CAN, JTAG) and basic scripting (Python) for data or test tooling.
- Proximity to Cincinnati, OH or New York, NY and familiarity with Eastern Time operations.
Required Skills
- Electrical Engineering
- Computer Engineering
- hardware quality
- field quality
- reliability engineering
- electronics/electrical systems
- leading engineers or technicians
- 8D, 5-Why, FMEA, CAPA, FRACAS
- DPPM/RMA/MTTR
- oscilloscopes, multimeters, logic analyzers
- schematics, board-level triage
- EMC/EMI, electrical safety, regulatory
- PLM, Arena/Agile, Jira, Excel, SQL
- cross-functional communication
- Mandarin
Benefits
- highly market-competitive compensation
- new hire equity grant as well as annual refresh grants
Salary Range
$149000 - $200000 USD
Locations
- United States, United States (Remote)
Salary
149,000 - 200,000 USD / yearly
Skills Required
- Electrical Engineeringintermediate
- Computer Engineeringintermediate
- hardware qualityintermediate
- field qualityintermediate
- reliability engineeringintermediate
- electronics/electrical systemsintermediate
- leading engineers or techniciansintermediate
- 8D, 5-Why, FMEA, CAPA, FRACASintermediate
- DPPM/RMA/MTTRintermediate
- oscilloscopes, multimeters, logic analyzersintermediate
- schematics, board-level triageintermediate
- EMC/EMI, electrical safety, regulatoryintermediate
- PLM, Arena/Agile, Jira, Excel, SQLintermediate
- cross-functional communicationintermediate
- Mandarinintermediate
Required Qualifications
- Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related field. (experience)
- 8+ years of experience in hardware quality, field quality, or reliability engineering focused on electronics/electrical systems for deployed products. (experience)
- 3+ years of experience leading engineers or technicians, including setting goals and developing talent. (experience)
- Proven ownership of 8D, 5-Why, FMEA, CAPA, and FRACAS processes with measurable improvements in DPPM/RMA/MTTR or similar KPIs. (experience)
- Hands-on debug skills using oscilloscopes, multimeters, and logic analyzers; ability to read schematics and perform board-level triage. (experience)
- Experience driving fixes across design, firmware, process, and test with contract manufacturers and suppliers. (experience)
- Working knowledge of EMC/EMI, electrical safety, and regulatory considerations for commercial electronics. (experience)
- Proficiency with PLM and issue-tracking tools (e.g., Arena/Agile, Jira) and strong data analysis skills using Excel or SQL. (experience)
- Ability to travel to customer and supplier sites as business needs dictate. (experience)
- Excellent cross-functional communication skills and comfort operating in a fast-paced, evolving environment. (experience)
- Professional working proficiency in Mandarin. (experience)
Preferred Qualifications
- Experience with connected retail/IoT hardware, kiosks, or robotics deployed at 1,000+ unit scale. (experience)
- Depth in power systems and battery technologies (charging, protection, BMS, thermal management). (experience)
- Background in reliability engineering (HALT/HASS, Weibull analysis, warranty analytics) and test automation. (experience)
- Six Sigma Green/Black Belt and/or ASQ Certified Quality Engineer (CQE). (experience)
- Experience establishing or maturing FRACAS and quality dashboards for executive and field visibility. (experience)
- Firmware/hardware interface debugging (e.g., I2C, SPI, UART, CAN, JTAG) and basic scripting (Python) for data or test tooling. (experience)
- Proximity to Cincinnati, OH or New York, NY and familiarity with Eastern Time operations. (experience)
Responsibilities
- Lead end-to-end triage of field quality issues for electronic and electrical subsystems (e.g., PCBAs, power, batteries, sensors, displays), from detection and containment to verified long-term corrective actions.
- Manage and mentor a small team of field and quality engineers, setting clear KPIs (e.g., DPPM, RMA rate, MTTR) and driving accountability across cross-functional stakeholders.
- Own the 8D/5-Why/FMEA process to identify true root causes, align on interim and permanent fixes, and prevent recurrence across the fleet and supply chain.
- Partner with R&D, contract manufacturers, and suppliers to validate fixes (design, process, firmware) via DOE, bench validation, and on-device field trials; ensure changes are fully qualified and documented in PLM.
- Build and maintain a FRACAS and quality dashboard that turns data into action; quantify COPQ drivers and prioritize the highest-impact remediation work.
- Establish robust incoming, in-process, and end-of-line quality controls for E&E components; influence test coverage, screening, and reliability guardrails for new and sustaining builds.
- Serve as the visible point of contact for escalations, communicating status and risk with clarity to customers and executives while coordinating rapid on-the-ground response.
- Support regulatory, safety, and EMC/EMI compliance considerations in field fixes and product changes in collaboration with compliance and engineering partners.
- Travel to customer sites, supplier factories, and labs to accelerate hands-on failure analysis and corrective action validation as needed.
Benefits
- general: highly market-competitive compensation
- general: new hire equity grant as well as annual refresh grants
Tags & Categories
Senior Field Quality Engineer II
Instacart
Senior Field Quality Engineer II
Job Description
Responsibilities
- Lead end-to-end triage of field quality issues for electronic and electrical subsystems (e.g., PCBAs, power, batteries, sensors, displays), from detection and containment to verified long-term corrective actions.
- Manage and mentor a small team of field and quality engineers, setting clear KPIs (e.g., DPPM, RMA rate, MTTR) and driving accountability across cross-functional stakeholders.
- Own the 8D/5-Why/FMEA process to identify true root causes, align on interim and permanent fixes, and prevent recurrence across the fleet and supply chain.
- Partner with R&D, contract manufacturers, and suppliers to validate fixes (design, process, firmware) via DOE, bench validation, and on-device field trials; ensure changes are fully qualified and documented in PLM.
- Build and maintain a FRACAS and quality dashboard that turns data into action; quantify COPQ drivers and prioritize the highest-impact remediation work.
- Establish robust incoming, in-process, and end-of-line quality controls for E&E components; influence test coverage, screening, and reliability guardrails for new and sustaining builds.
- Serve as the visible point of contact for escalations, communicating status and risk with clarity to customers and executives while coordinating rapid on-the-ground response.
- Support regulatory, safety, and EMC/EMI compliance considerations in field fixes and product changes in collaboration with compliance and engineering partners.
- Travel to customer sites, supplier factories, and labs to accelerate hands-on failure analysis and corrective action validation as needed.
Required Qualifications
- Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related field.
- 8+ years of experience in hardware quality, field quality, or reliability engineering focused on electronics/electrical systems for deployed products.
- 3+ years of experience leading engineers or technicians, including setting goals and developing talent.
- Proven ownership of 8D, 5-Why, FMEA, CAPA, and FRACAS processes with measurable improvements in DPPM/RMA/MTTR or similar KPIs.
- Hands-on debug skills using oscilloscopes, multimeters, and logic analyzers; ability to read schematics and perform board-level triage.
- Experience driving fixes across design, firmware, process, and test with contract manufacturers and suppliers.
- Working knowledge of EMC/EMI, electrical safety, and regulatory considerations for commercial electronics.
- Proficiency with PLM and issue-tracking tools (e.g., Arena/Agile, Jira) and strong data analysis skills using Excel or SQL.
- Ability to travel to customer and supplier sites as business needs dictate.
- Excellent cross-functional communication skills and comfort operating in a fast-paced, evolving environment.
- Professional working proficiency in Mandarin.
Preferred Qualifications
- Experience with connected retail/IoT hardware, kiosks, or robotics deployed at 1,000+ unit scale.
- Depth in power systems and battery technologies (charging, protection, BMS, thermal management).
- Background in reliability engineering (HALT/HASS, Weibull analysis, warranty analytics) and test automation.
- Six Sigma Green/Black Belt and/or ASQ Certified Quality Engineer (CQE).
- Experience establishing or maturing FRACAS and quality dashboards for executive and field visibility.
- Firmware/hardware interface debugging (e.g., I2C, SPI, UART, CAN, JTAG) and basic scripting (Python) for data or test tooling.
- Proximity to Cincinnati, OH or New York, NY and familiarity with Eastern Time operations.
Required Skills
- Electrical Engineering
- Computer Engineering
- hardware quality
- field quality
- reliability engineering
- electronics/electrical systems
- leading engineers or technicians
- 8D, 5-Why, FMEA, CAPA, FRACAS
- DPPM/RMA/MTTR
- oscilloscopes, multimeters, logic analyzers
- schematics, board-level triage
- EMC/EMI, electrical safety, regulatory
- PLM, Arena/Agile, Jira, Excel, SQL
- cross-functional communication
- Mandarin
Benefits
- highly market-competitive compensation
- new hire equity grant as well as annual refresh grants
Salary Range
$149000 - $200000 USD
Locations
- United States, United States (Remote)
Salary
149,000 - 200,000 USD / yearly
Skills Required
- Electrical Engineeringintermediate
- Computer Engineeringintermediate
- hardware qualityintermediate
- field qualityintermediate
- reliability engineeringintermediate
- electronics/electrical systemsintermediate
- leading engineers or techniciansintermediate
- 8D, 5-Why, FMEA, CAPA, FRACASintermediate
- DPPM/RMA/MTTRintermediate
- oscilloscopes, multimeters, logic analyzersintermediate
- schematics, board-level triageintermediate
- EMC/EMI, electrical safety, regulatoryintermediate
- PLM, Arena/Agile, Jira, Excel, SQLintermediate
- cross-functional communicationintermediate
- Mandarinintermediate
Required Qualifications
- Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related field. (experience)
- 8+ years of experience in hardware quality, field quality, or reliability engineering focused on electronics/electrical systems for deployed products. (experience)
- 3+ years of experience leading engineers or technicians, including setting goals and developing talent. (experience)
- Proven ownership of 8D, 5-Why, FMEA, CAPA, and FRACAS processes with measurable improvements in DPPM/RMA/MTTR or similar KPIs. (experience)
- Hands-on debug skills using oscilloscopes, multimeters, and logic analyzers; ability to read schematics and perform board-level triage. (experience)
- Experience driving fixes across design, firmware, process, and test with contract manufacturers and suppliers. (experience)
- Working knowledge of EMC/EMI, electrical safety, and regulatory considerations for commercial electronics. (experience)
- Proficiency with PLM and issue-tracking tools (e.g., Arena/Agile, Jira) and strong data analysis skills using Excel or SQL. (experience)
- Ability to travel to customer and supplier sites as business needs dictate. (experience)
- Excellent cross-functional communication skills and comfort operating in a fast-paced, evolving environment. (experience)
- Professional working proficiency in Mandarin. (experience)
Preferred Qualifications
- Experience with connected retail/IoT hardware, kiosks, or robotics deployed at 1,000+ unit scale. (experience)
- Depth in power systems and battery technologies (charging, protection, BMS, thermal management). (experience)
- Background in reliability engineering (HALT/HASS, Weibull analysis, warranty analytics) and test automation. (experience)
- Six Sigma Green/Black Belt and/or ASQ Certified Quality Engineer (CQE). (experience)
- Experience establishing or maturing FRACAS and quality dashboards for executive and field visibility. (experience)
- Firmware/hardware interface debugging (e.g., I2C, SPI, UART, CAN, JTAG) and basic scripting (Python) for data or test tooling. (experience)
- Proximity to Cincinnati, OH or New York, NY and familiarity with Eastern Time operations. (experience)
Responsibilities
- Lead end-to-end triage of field quality issues for electronic and electrical subsystems (e.g., PCBAs, power, batteries, sensors, displays), from detection and containment to verified long-term corrective actions.
- Manage and mentor a small team of field and quality engineers, setting clear KPIs (e.g., DPPM, RMA rate, MTTR) and driving accountability across cross-functional stakeholders.
- Own the 8D/5-Why/FMEA process to identify true root causes, align on interim and permanent fixes, and prevent recurrence across the fleet and supply chain.
- Partner with R&D, contract manufacturers, and suppliers to validate fixes (design, process, firmware) via DOE, bench validation, and on-device field trials; ensure changes are fully qualified and documented in PLM.
- Build and maintain a FRACAS and quality dashboard that turns data into action; quantify COPQ drivers and prioritize the highest-impact remediation work.
- Establish robust incoming, in-process, and end-of-line quality controls for E&E components; influence test coverage, screening, and reliability guardrails for new and sustaining builds.
- Serve as the visible point of contact for escalations, communicating status and risk with clarity to customers and executives while coordinating rapid on-the-ground response.
- Support regulatory, safety, and EMC/EMI compliance considerations in field fixes and product changes in collaboration with compliance and engineering partners.
- Travel to customer sites, supplier factories, and labs to accelerate hands-on failure analysis and corrective action validation as needed.
Benefits
- general: highly market-competitive compensation
- general: new hire equity grant as well as annual refresh grants
Tags & Categories