Senior IT Support Specialist (Contractor)
Instacart
Senior IT Support Specialist (Contractor)
Job Description
Responsibilities
- Provide IT Support to Instacart employees via remote support through our ticketing system, and in person support
- Be a point of contact for your assigned office, working with our AV team, IT Engineering team, and Workplace team.
- Assist with onboarding new hires, including hardware deployment, equipment setup, and administering our SaaS app portfolio through our SSO tool
- Ensure the in office AV equipment in conference rooms are maintained and working properly, providing support when needed
- Provide support for our main software platforms, Gmail, Slack, Okta, and Zoom
- Troubleshoot and Support macOS, ChromeOS, and Windows
- Become familiar with all aspects of our IT environment to help support, maintain, and scale it
- Assist in keeping our knowledge base and documentation up-to-date
Required Qualifications
- Ability to establish priorities, work independently, and successfully manage multiple projects
- You have 3 years of experience with helpdesk support and customer service
- You are familiar with macOS, Windows, and ChromeOS operating systems
- A self-starter with meticulous attention to detail and follow-through.
- You are great at communicating with all types of people and personalities
- You love technology and delivering great customer service
- Ability to occasionally lift 40 lbs
Preferred Qualifications
- 3+ years of relevant experience
- 3+ years of working with Mac, Windows and ChromeOS operating systems
- 2+ years of experience with Gsuite
- Familiar with the following systems: Okta, Jira and Slack
- You have a good understanding of AV systems (including Zoom and Hangouts)
- You are inclined to Google things you don’t know before asking someone
- You have a friendly personality and love to teach others
Required Skills
- macOS
- Windows
- ChromeOS
- Gsuite
- Okta
- Jira
- Slack
- Zoom
- Hangouts
- AV systems
- helpdesk support
- customer service
Salary Range
$108160 - $131040 USD
Locations
- United States, United States (Remote)
Salary
108,160 - 131,040 USD / yearly
Skills Required
- macOSintermediate
- Windowsintermediate
- ChromeOSintermediate
- Gsuiteintermediate
- Oktaintermediate
- Jiraintermediate
- Slackintermediate
- Zoomintermediate
- Hangoutsintermediate
- AV systemsintermediate
- helpdesk supportintermediate
- customer serviceintermediate
Required Qualifications
- Ability to establish priorities, work independently, and successfully manage multiple projects (experience)
- You have 3 years of experience with helpdesk support and customer service (experience)
- You are familiar with macOS, Windows, and ChromeOS operating systems (experience)
- A self-starter with meticulous attention to detail and follow-through. (experience)
- You are great at communicating with all types of people and personalities (experience)
- You love technology and delivering great customer service (experience)
- Ability to occasionally lift 40 lbs (experience)
Preferred Qualifications
- 3+ years of relevant experience (experience)
- 3+ years of working with Mac, Windows and ChromeOS operating systems (experience)
- 2+ years of experience with Gsuite (experience)
- Familiar with the following systems: Okta, Jira and Slack (experience)
- You have a good understanding of AV systems (including Zoom and Hangouts) (experience)
- You are inclined to Google things you don’t know before asking someone (experience)
- You have a friendly personality and love to teach others (experience)
Responsibilities
- Provide IT Support to Instacart employees via remote support through our ticketing system, and in person support
- Be a point of contact for your assigned office, working with our AV team, IT Engineering team, and Workplace team.
- Assist with onboarding new hires, including hardware deployment, equipment setup, and administering our SaaS app portfolio through our SSO tool
- Ensure the in office AV equipment in conference rooms are maintained and working properly, providing support when needed
- Provide support for our main software platforms, Gmail, Slack, Okta, and Zoom
- Troubleshoot and Support macOS, ChromeOS, and Windows
- Become familiar with all aspects of our IT environment to help support, maintain, and scale it
- Assist in keeping our knowledge base and documentation up-to-date
Tags & Categories
Senior IT Support Specialist (Contractor)
Instacart
Senior IT Support Specialist (Contractor)
Job Description
Responsibilities
- Provide IT Support to Instacart employees via remote support through our ticketing system, and in person support
- Be a point of contact for your assigned office, working with our AV team, IT Engineering team, and Workplace team.
- Assist with onboarding new hires, including hardware deployment, equipment setup, and administering our SaaS app portfolio through our SSO tool
- Ensure the in office AV equipment in conference rooms are maintained and working properly, providing support when needed
- Provide support for our main software platforms, Gmail, Slack, Okta, and Zoom
- Troubleshoot and Support macOS, ChromeOS, and Windows
- Become familiar with all aspects of our IT environment to help support, maintain, and scale it
- Assist in keeping our knowledge base and documentation up-to-date
Required Qualifications
- Ability to establish priorities, work independently, and successfully manage multiple projects
- You have 3 years of experience with helpdesk support and customer service
- You are familiar with macOS, Windows, and ChromeOS operating systems
- A self-starter with meticulous attention to detail and follow-through.
- You are great at communicating with all types of people and personalities
- You love technology and delivering great customer service
- Ability to occasionally lift 40 lbs
Preferred Qualifications
- 3+ years of relevant experience
- 3+ years of working with Mac, Windows and ChromeOS operating systems
- 2+ years of experience with Gsuite
- Familiar with the following systems: Okta, Jira and Slack
- You have a good understanding of AV systems (including Zoom and Hangouts)
- You are inclined to Google things you don’t know before asking someone
- You have a friendly personality and love to teach others
Required Skills
- macOS
- Windows
- ChromeOS
- Gsuite
- Okta
- Jira
- Slack
- Zoom
- Hangouts
- AV systems
- helpdesk support
- customer service
Salary Range
$108160 - $131040 USD
Locations
- United States, United States (Remote)
Salary
108,160 - 131,040 USD / yearly
Skills Required
- macOSintermediate
- Windowsintermediate
- ChromeOSintermediate
- Gsuiteintermediate
- Oktaintermediate
- Jiraintermediate
- Slackintermediate
- Zoomintermediate
- Hangoutsintermediate
- AV systemsintermediate
- helpdesk supportintermediate
- customer serviceintermediate
Required Qualifications
- Ability to establish priorities, work independently, and successfully manage multiple projects (experience)
- You have 3 years of experience with helpdesk support and customer service (experience)
- You are familiar with macOS, Windows, and ChromeOS operating systems (experience)
- A self-starter with meticulous attention to detail and follow-through. (experience)
- You are great at communicating with all types of people and personalities (experience)
- You love technology and delivering great customer service (experience)
- Ability to occasionally lift 40 lbs (experience)
Preferred Qualifications
- 3+ years of relevant experience (experience)
- 3+ years of working with Mac, Windows and ChromeOS operating systems (experience)
- 2+ years of experience with Gsuite (experience)
- Familiar with the following systems: Okta, Jira and Slack (experience)
- You have a good understanding of AV systems (including Zoom and Hangouts) (experience)
- You are inclined to Google things you don’t know before asking someone (experience)
- You have a friendly personality and love to teach others (experience)
Responsibilities
- Provide IT Support to Instacart employees via remote support through our ticketing system, and in person support
- Be a point of contact for your assigned office, working with our AV team, IT Engineering team, and Workplace team.
- Assist with onboarding new hires, including hardware deployment, equipment setup, and administering our SaaS app portfolio through our SSO tool
- Ensure the in office AV equipment in conference rooms are maintained and working properly, providing support when needed
- Provide support for our main software platforms, Gmail, Slack, Okta, and Zoom
- Troubleshoot and Support macOS, ChromeOS, and Windows
- Become familiar with all aspects of our IT environment to help support, maintain, and scale it
- Assist in keeping our knowledge base and documentation up-to-date
Tags & Categories