Resume and JobRESUME AND JOB
Instacart logo

Senior IT Support Specialist (Contractor)

Instacart

Senior IT Support Specialist (Contractor)

Instacart logo

Instacart

full-time

Posted: December 5, 2025

Number of Vacancies: 1

Job Description

Responsibilities

  • Provide IT Support to Instacart employees via remote support through our ticketing system, and in person support
  • Be a point of contact for your assigned office, working with our AV team, IT Engineering team, and Workplace team.
  • Assist with onboarding new hires, including hardware deployment, equipment setup, and administering our SaaS app portfolio through our SSO tool
  • Ensure the in office AV equipment in conference rooms are maintained and working properly, providing support when needed
  • Provide support for our main software platforms, Gmail, Slack, Okta, and Zoom
  • Troubleshoot and Support macOS, ChromeOS, and Windows
  • Become familiar with all aspects of our IT environment to help support, maintain, and scale it
  • Assist in keeping our knowledge base and documentation up-to-date

Required Qualifications

  • Ability to establish priorities, work independently, and successfully manage multiple projects
  • You have 3 years of experience with helpdesk support and customer service
  • You are familiar with macOS, Windows, and ChromeOS operating systems
  • A self-starter with meticulous attention to detail and follow-through.
  • You are great at communicating with all types of people and personalities
  • You love technology and delivering great customer service
  • Ability to occasionally lift 40 lbs

Preferred Qualifications

  • 3+ years of relevant experience
  • 3+ years of working with Mac, Windows and ChromeOS operating systems
  • 2+ years of experience with Gsuite
  • Familiar with the following systems: Okta, Jira and Slack
  • You have a good understanding of AV systems (including Zoom and Hangouts)
  • You are inclined to Google things you don’t know before asking someone
  • You have a friendly personality and love to teach others

Required Skills

  • macOS
  • Windows
  • ChromeOS
  • Gsuite
  • Okta
  • Jira
  • Slack
  • Zoom
  • Hangouts
  • AV systems
  • helpdesk support
  • customer service

Salary Range

$108160 - $131040 USD

Locations

  • United States, United States (Remote)

Salary

108,160 - 131,040 USD / yearly

Skills Required

  • macOSintermediate
  • Windowsintermediate
  • ChromeOSintermediate
  • Gsuiteintermediate
  • Oktaintermediate
  • Jiraintermediate
  • Slackintermediate
  • Zoomintermediate
  • Hangoutsintermediate
  • AV systemsintermediate
  • helpdesk supportintermediate
  • customer serviceintermediate

Required Qualifications

  • Ability to establish priorities, work independently, and successfully manage multiple projects (experience)
  • You have 3 years of experience with helpdesk support and customer service (experience)
  • You are familiar with macOS, Windows, and ChromeOS operating systems (experience)
  • A self-starter with meticulous attention to detail and follow-through. (experience)
  • You are great at communicating with all types of people and personalities (experience)
  • You love technology and delivering great customer service (experience)
  • Ability to occasionally lift 40 lbs (experience)

Preferred Qualifications

  • 3+ years of relevant experience (experience)
  • 3+ years of working with Mac, Windows and ChromeOS operating systems (experience)
  • 2+ years of experience with Gsuite (experience)
  • Familiar with the following systems: Okta, Jira and Slack (experience)
  • You have a good understanding of AV systems (including Zoom and Hangouts) (experience)
  • You are inclined to Google things you don’t know before asking someone (experience)
  • You have a friendly personality and love to teach others (experience)

Responsibilities

  • Provide IT Support to Instacart employees via remote support through our ticketing system, and in person support
  • Be a point of contact for your assigned office, working with our AV team, IT Engineering team, and Workplace team.
  • Assist with onboarding new hires, including hardware deployment, equipment setup, and administering our SaaS app portfolio through our SSO tool
  • Ensure the in office AV equipment in conference rooms are maintained and working properly, providing support when needed
  • Provide support for our main software platforms, Gmail, Slack, Okta, and Zoom
  • Troubleshoot and Support macOS, ChromeOS, and Windows
  • Become familiar with all aspects of our IT environment to help support, maintain, and scale it
  • Assist in keeping our knowledge base and documentation up-to-date

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ITGrocery DeliveryTechE-commerceIT

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Instacart logo

Senior IT Support Specialist (Contractor)

Instacart

Senior IT Support Specialist (Contractor)

Instacart logo

Instacart

full-time

Posted: December 5, 2025

Number of Vacancies: 1

Job Description

Responsibilities

  • Provide IT Support to Instacart employees via remote support through our ticketing system, and in person support
  • Be a point of contact for your assigned office, working with our AV team, IT Engineering team, and Workplace team.
  • Assist with onboarding new hires, including hardware deployment, equipment setup, and administering our SaaS app portfolio through our SSO tool
  • Ensure the in office AV equipment in conference rooms are maintained and working properly, providing support when needed
  • Provide support for our main software platforms, Gmail, Slack, Okta, and Zoom
  • Troubleshoot and Support macOS, ChromeOS, and Windows
  • Become familiar with all aspects of our IT environment to help support, maintain, and scale it
  • Assist in keeping our knowledge base and documentation up-to-date

Required Qualifications

  • Ability to establish priorities, work independently, and successfully manage multiple projects
  • You have 3 years of experience with helpdesk support and customer service
  • You are familiar with macOS, Windows, and ChromeOS operating systems
  • A self-starter with meticulous attention to detail and follow-through.
  • You are great at communicating with all types of people and personalities
  • You love technology and delivering great customer service
  • Ability to occasionally lift 40 lbs

Preferred Qualifications

  • 3+ years of relevant experience
  • 3+ years of working with Mac, Windows and ChromeOS operating systems
  • 2+ years of experience with Gsuite
  • Familiar with the following systems: Okta, Jira and Slack
  • You have a good understanding of AV systems (including Zoom and Hangouts)
  • You are inclined to Google things you don’t know before asking someone
  • You have a friendly personality and love to teach others

Required Skills

  • macOS
  • Windows
  • ChromeOS
  • Gsuite
  • Okta
  • Jira
  • Slack
  • Zoom
  • Hangouts
  • AV systems
  • helpdesk support
  • customer service

Salary Range

$108160 - $131040 USD

Locations

  • United States, United States (Remote)

Salary

108,160 - 131,040 USD / yearly

Skills Required

  • macOSintermediate
  • Windowsintermediate
  • ChromeOSintermediate
  • Gsuiteintermediate
  • Oktaintermediate
  • Jiraintermediate
  • Slackintermediate
  • Zoomintermediate
  • Hangoutsintermediate
  • AV systemsintermediate
  • helpdesk supportintermediate
  • customer serviceintermediate

Required Qualifications

  • Ability to establish priorities, work independently, and successfully manage multiple projects (experience)
  • You have 3 years of experience with helpdesk support and customer service (experience)
  • You are familiar with macOS, Windows, and ChromeOS operating systems (experience)
  • A self-starter with meticulous attention to detail and follow-through. (experience)
  • You are great at communicating with all types of people and personalities (experience)
  • You love technology and delivering great customer service (experience)
  • Ability to occasionally lift 40 lbs (experience)

Preferred Qualifications

  • 3+ years of relevant experience (experience)
  • 3+ years of working with Mac, Windows and ChromeOS operating systems (experience)
  • 2+ years of experience with Gsuite (experience)
  • Familiar with the following systems: Okta, Jira and Slack (experience)
  • You have a good understanding of AV systems (including Zoom and Hangouts) (experience)
  • You are inclined to Google things you don’t know before asking someone (experience)
  • You have a friendly personality and love to teach others (experience)

Responsibilities

  • Provide IT Support to Instacart employees via remote support through our ticketing system, and in person support
  • Be a point of contact for your assigned office, working with our AV team, IT Engineering team, and Workplace team.
  • Assist with onboarding new hires, including hardware deployment, equipment setup, and administering our SaaS app portfolio through our SSO tool
  • Ensure the in office AV equipment in conference rooms are maintained and working properly, providing support when needed
  • Provide support for our main software platforms, Gmail, Slack, Okta, and Zoom
  • Troubleshoot and Support macOS, ChromeOS, and Windows
  • Become familiar with all aspects of our IT environment to help support, maintain, and scale it
  • Assist in keeping our knowledge base and documentation up-to-date

Target Your Resume for "Senior IT Support Specialist (Contractor)" , Instacart

Get personalized recommendations to optimize your resume specifically for Senior IT Support Specialist (Contractor). Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Senior IT Support Specialist (Contractor)" , Instacart

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

ITGrocery DeliveryTechE-commerceIT

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No related jobs found at the moment.