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Principal Customer Experience Professional

Intuit

Principal Customer Experience Professional

full-timePosted: Jan 23, 2026

Job Description

We have an immediate opportunity for LEAN Business Partner in San Diego, CA or Southern California

 

You will join the LEAN Transformation and Continuous Improvement team, which leads the way in establishing a culture and mindset of process excellence. You will also be responsible for implementing process re-engineering and optimization initiatives using LEAN and Continuous Improvement methodologies, concepts, and principles.

 

In this role, you will collaborate with Intuit internal stakeholders to strategize, create, and execute the complete LEAN methodology, along with change management and optimization initiatives for essential global processes across Intuit Sales & Partner Operations. Your responsibilities will include implementing the Intuit Lean Management System standard practices, simplifying processes, conducting daily improvements,  workshops  (VSM & Kaizen), and overseeing end-to-end process optimization projects.


Responsibilities

  • Lead Gembas, implement standards workshops, streamline flows, and implement Rapid Improvement Events for Intuit value streams
  • Coach teams to increase Lean maturity (Daily Management, Problem Solving) 
  • Facilitate Value Stream Mapping workshops, documenting outcomes to facilitate process improvement initiatives
  • Deliver more complex re-engineering & simplification/standardization/optimization of identified global cross-functional processes as directed
  • Participate in the development of Continuous Improvement Transformation Community & Culture through active involvement in a variety of workshops, forums & training sessions related to LEAN & other Process Excellence concepts & practices
  • Implement Change Management related to LEAN implementations

Qualifications

  • Certified Lean Six Sigma Green (LSSGB) or Black Belt (LSSBB) from a reputed company
  • Bachelor’s degree in Engineering / Business Operations / Finance / Management or equivalent experience
  • Extensive track record implementing Lean Management Systems (Daily Management, Problem Solving, Coaching, Gemba practice, Standard Work, Leader Standard Work) 
  • Strong experience with Suppliers / Partners development global programs.
  • The breadth of knowledge of complex Lean and Six Sigma tools, methodology & statistical analysis
  • Knowledge & understanding of the high technology/software industry business models & core processes
  • Ideally a Change Management certified professional – Prosci - ADKAR, Kotter, etc.

The experience you need to excel in the role:

  • 7 to 10 years of professional experience driving large, cross-functional LEAN & continuous improvement initiatives with demonstrable business results
  • Working on large, global process re-engineering initiatives in large, complex global organizations, mainly focused on product management and learning development initiatives.
  • Improving Value Propositions and Revenue Growth via LEAN Implementations
  • Strong facilitation skills in managing senior stakeholder relationships, partnerships, interactions, and workshops.
  • Directing work efforts in a matrixed environment to achieve objectives effectively & efficiently
  • Understanding & facilitating change in a challenging & dynamic environment – handling challenges from senior stakeholders, pushback from business-as-usual teams & a lack of understanding/appreciation of the benefits of LEAN

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: 

Southern California $ 185,000- 250,000


Locations

  • San Diego, California, United States

Salary

Estimated Salary Rangemedium confidence

150,000 - 250,000 USD / yearly

Source: AI Estimation

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Communicationintermediate
  • Collaborationintermediate

Required Qualifications

  • Relevant professional experience (experience)

Responsibilities

  • Execute business processes effectively

Benefits

  • general: Professional growth
  • general: Comprehensive benefits

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Intuit logo

Principal Customer Experience Professional

Intuit

Principal Customer Experience Professional

full-timePosted: Jan 23, 2026

Job Description

We have an immediate opportunity for LEAN Business Partner in San Diego, CA or Southern California

 

You will join the LEAN Transformation and Continuous Improvement team, which leads the way in establishing a culture and mindset of process excellence. You will also be responsible for implementing process re-engineering and optimization initiatives using LEAN and Continuous Improvement methodologies, concepts, and principles.

 

In this role, you will collaborate with Intuit internal stakeholders to strategize, create, and execute the complete LEAN methodology, along with change management and optimization initiatives for essential global processes across Intuit Sales & Partner Operations. Your responsibilities will include implementing the Intuit Lean Management System standard practices, simplifying processes, conducting daily improvements,  workshops  (VSM & Kaizen), and overseeing end-to-end process optimization projects.


Responsibilities

  • Lead Gembas, implement standards workshops, streamline flows, and implement Rapid Improvement Events for Intuit value streams
  • Coach teams to increase Lean maturity (Daily Management, Problem Solving) 
  • Facilitate Value Stream Mapping workshops, documenting outcomes to facilitate process improvement initiatives
  • Deliver more complex re-engineering & simplification/standardization/optimization of identified global cross-functional processes as directed
  • Participate in the development of Continuous Improvement Transformation Community & Culture through active involvement in a variety of workshops, forums & training sessions related to LEAN & other Process Excellence concepts & practices
  • Implement Change Management related to LEAN implementations

Qualifications

  • Certified Lean Six Sigma Green (LSSGB) or Black Belt (LSSBB) from a reputed company
  • Bachelor’s degree in Engineering / Business Operations / Finance / Management or equivalent experience
  • Extensive track record implementing Lean Management Systems (Daily Management, Problem Solving, Coaching, Gemba practice, Standard Work, Leader Standard Work) 
  • Strong experience with Suppliers / Partners development global programs.
  • The breadth of knowledge of complex Lean and Six Sigma tools, methodology & statistical analysis
  • Knowledge & understanding of the high technology/software industry business models & core processes
  • Ideally a Change Management certified professional – Prosci - ADKAR, Kotter, etc.

The experience you need to excel in the role:

  • 7 to 10 years of professional experience driving large, cross-functional LEAN & continuous improvement initiatives with demonstrable business results
  • Working on large, global process re-engineering initiatives in large, complex global organizations, mainly focused on product management and learning development initiatives.
  • Improving Value Propositions and Revenue Growth via LEAN Implementations
  • Strong facilitation skills in managing senior stakeholder relationships, partnerships, interactions, and workshops.
  • Directing work efforts in a matrixed environment to achieve objectives effectively & efficiently
  • Understanding & facilitating change in a challenging & dynamic environment – handling challenges from senior stakeholders, pushback from business-as-usual teams & a lack of understanding/appreciation of the benefits of LEAN

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: 

Southern California $ 185,000- 250,000


Locations

  • San Diego, California, United States

Salary

Estimated Salary Rangemedium confidence

150,000 - 250,000 USD / yearly

Source: AI Estimation

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Communicationintermediate
  • Collaborationintermediate

Required Qualifications

  • Relevant professional experience (experience)

Responsibilities

  • Execute business processes effectively

Benefits

  • general: Professional growth
  • general: Comprehensive benefits

Target Your Resume for "Principal Customer Experience Professional" , Intuit

Get personalized recommendations to optimize your resume specifically for Principal Customer Experience Professional. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Principal Customer Experience Professional" , Intuit

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

TechFinanceTechnology

Answer 10 quick questions to check your fit for Principal Customer Experience Professional @ Intuit.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.