About CrowdStrike

CrowdStrike is a global leader in cybersecurity, protecting the people, processes, and technologies that drive modern organizations. Since 2011, our mission has remained unwavering: stop breaches before they occur. We've redefined modern security with the world's most advanced AI-native platform, the Falcon platform, which delivers cloud-native protection powered by cutting-edge artificial intelligence and machine learning. Our customers across all industries rely on CrowdStrike to keep their businesses running securely, their communities safe, and their operations moving forward without interruption.

As a mission-driven company, CrowdStrike fosters a remote-first culture that empowers every CrowdStriker with flexibility and autonomy to own their careers. We cultivate an environment of limitless passion, relentless innovation, and fanatical commitment to our customers, community, and each other. Joining CrowdStrike means contributing to a purpose that matters in the fight against cyber threats.

Role Overview

The IT Service Desk Administrator role in Barcelona, Spain, is a pivotal position within CrowdStrike's global Information Technology Service Desk (ITSD) Team. This team is essential for ensuring smooth daily operations for all CrowdStrike employees worldwide. As an IT Systems Administrator, you will serve as a front-line support expert, troubleshooting issues, implementing solutions, and enhancing service delivery in a dynamic, fast-paced environment.

This full-time position offers the chance to expand your technical expertise across the latest Mac, Windows, and Linux operating systems while supporting our remote-first culture. You'll manage endpoints using industry-leading tools like SCCM, Jamf, and AirWatch, contribute to process optimizations, and provide hands-on assistance in our Barcelona office. Ideal for tech enthusiasts who thrive on solving complex problems creatively and delivering exceptional customer service to internal teams.

Key Responsibilities

In this role, you'll wear multiple hats to keep CrowdStrike's internal IT ecosystem running seamlessly:

• Serve as the first point of contact for inbound support requests, triaging, troubleshooting, and facilitating resolutions for internal customers.
• Maintain operational knowledge of Mac, Windows, and Linux OS features, best practices, and configurations.
• Manage CrowdStrike endpoints via SCCM, Jamf, and AirWatch, including monitoring, securing, patching, automating, and optimizing systems.
• Streamline employee application experiences by testing releases, researching solutions, and improving usability.
• Configure new-hire laptops, desktops, and mobiles, handling full IT onboarding processes.
• Act as a local resource for server/networking room support and A/V equipment in conference rooms.
• Collaborate on projects, document processes, manage inventory, and assist with asset procurement and shipping.
• Occasionally travel to remote offices and support ad-hoc business needs as directed.

Qualifications & Requirements

To succeed in this role, you'll need a blend of technical prowess, soft skills, and a passion for cybersecurity:

• Effective communication skills, patience, and tenacity to explain complex technical concepts to non-technical users.
• Strong task management with the ability to prioritize, triage, and escalate issues efficiently.
• Intermediate knowledge of OS concepts, Active Directory (account creation, OU, and Security Group management).
• Tangible understanding of security best practices and real-world applications.
• Experience with endpoint management tools like SCCM, Jamf, or AirWatch is highly desirable.
• Ability to think on your feet, innovate solutions, and collaborate across teams.

No specific degree is required, but a background in IT support, systems administration, or cybersecurity within a tech environment will set you apart. CrowdStrike values diverse experiences and a relentless drive to learn new technologies.

Benefits & Perks

CrowdStrike offers market-leading compensation with equity awards, estimated at €45,000 - €65,000 annually for this role in Barcelona, reflecting cybersecurity/tech sector rates with a competitive buffer. Beyond pay, enjoy:

• Comprehensive physical and mental wellness programs.
• Competitive vacation, holidays, paid parental, and adoption leaves.
• Professional development opportunities for every employee, regardless of level.
• Employee Networks, geographic groups, and volunteer initiatives to build meaningful connections.
• Vibrant office culture with world-class amenities in Barcelona, certified as a Great Place to Work globally.

As an equal opportunity employer, CrowdStrike supports veterans and individuals with disabilities through affirmative action, fostering a culture of belonging.

Career Growth

At CrowdStrike, career progression is owner-driven in our remote-first culture. This IT Service Desk Administrator role is a launchpad to broader IT operations, cybersecurity engineering, or leadership within the ITSD team. Access mentorship, training on the Falcon platform, and cross-functional projects that expose you to global initiatives. Many CrowdStrikers advance rapidly due to our emphasis on innovation and impact.

Why Barcelona?

Barcelona's thriving tech scene complements CrowdStrike's presence, offering a vibrant location with occasional hands-on office support needs while embracing remote flexibility.

Why Join CrowdStrike

Join the future of cybersecurity where your work directly stops breaches using the Falcon platform. In a remote-first environment, enjoy autonomy, cutting-edge tools, and a team passionate about innovation. CrowdStrike isn't just a job—it's a mission to safeguard the digital world. With our explosive growth and commitment to employee success, this is your chance to thrive in Barcelona while impacting global security.

Role FAQs

Is this role fully remote?

Hybrid with local office presence in Barcelona for hands-on support, aligned with our remote-first culture.

What tools will I use daily?

SCCM, Jamf, AirWatch for endpoint management, plus Active Directory and standard IT service desk software.

Do I need cybersecurity certifications?

Preferred but not required; strong IT support experience and security awareness are key.

What's the interview process like?

Typically includes technical screening, behavioral interviews, and a practical troubleshooting exercise.

How does CrowdStrike support work-life balance?

Generous PTO, wellness programs, and flexible hours to recharge and excel.