About Sonoco

Sonoco is a global leader in sustainable packaging solutions, serving diverse industries with innovative products for over 125 years. With operations worldwide, Sonoco's Performance Hub in India drives operational excellence through advanced technology and talented teams. We foster a culture of inclusion, innovation, and growth, making us an employer of choice for IT professionals.

Position Summary

Join Sonoco as an IT Service Desk Specialist III at our state-of-the-art Performance Hub in Bangalore, India. This mid-level role is perfect for experienced IT support experts ready to handle advanced technical challenges in a dynamic global environment. As a key player in our IT team, you'll deliver exceptional Tier 3 support, ensuring seamless operations for thousands of users across the organization.

Key Responsibilities

• Provide advanced troubleshooting for complex hardware, software, and network issues.
• Manage high-priority incident tickets using tools like ServiceNow or Remedy.
• Perform user account administration in Active Directory and Office 365.
• Collaborate with global IT teams for escalations and root cause analysis.
• Contribute to knowledge base updates and end-user training programs.

Required Qualifications

• Bachelor's degree in IT, Computer Science, or equivalent.
• 3-5 years in IT Service Desk or Help Desk roles, with Tier 2/3 experience.
• Proficiency in Windows OS, Microsoft applications, and remote support tools (e.g., TeamViewer, SCCM).
• ITIL certification or equivalent knowledge highly desirable.
• Excellent English communication skills, both verbal and written.

Why Join Us

At Sonoco, we offer more than a job—we provide a career path with growth opportunities in a supportive, equal opportunity environment. Enjoy competitive salaries estimated at ₹8-12 lakhs per annum, comprehensive benefits including health insurance, generous PTO, and ongoing training. Be part of a company committed to sustainability and innovation, where your skills in IT Service Desk will make a real impact. Sonoco strictly prohibits discrimination based on race, color, religion, sex, or any protected characteristic. Apply now to elevate your IT career with Sonoco!