About Sonoco

Sonoco is a global leader in sustainable packaging solutions, serving diverse industries with innovative products for over 125 years. With operations spanning 80+ countries, Sonoco drives excellence in consumer packaging, industrial products, and protective solutions. Our Sonoco Performance Hub in India is a state-of-the-art facility focused on optimizing business processes through advanced technology and skilled talent. We foster a culture of innovation, collaboration, and growth, making us an employer of choice for IT professionals seeking impactful careers.

Position Summary

Join Sonoco as an IT Service Desk Specialist III at our Sonoco Performance Hub in Bangalore, India. This mid-level role is perfect for experienced IT support experts ready to handle advanced technical challenges in a dynamic global environment. As a key member of our IT team, you'll deliver high-level Tier 3 support, ensuring seamless operations for employees across regions. If you're passionate about IT service excellence and thrive in fast-paced settings, this opportunity offers professional growth and stability.

Key Responsibilities

• Provide advanced troubleshooting for complex hardware, software, and network issues.
• Manage high-priority incident tickets using tools like ServiceNow or Remedy.
• Perform user account administration in Active Directory and Office 365.
• Collaborate with IT teams for system upgrades and deployments.
• Maintain documentation and contribute to knowledge base improvements.

Required Qualifications

• Bachelor's degree in IT, Computer Science, or equivalent.
• 3-5 years in IT Service Desk with Tier 2/3 experience.
• ITIL Foundation or CompTIA certifications preferred.
• Expertise in Windows, macOS, Microsoft applications, and remote support tools.
• Excellent problem-solving and customer service skills.

Why Join Us

At Sonoco, we prioritize employee success with competitive salaries (estimated INR 8-12 lakhs annually), comprehensive benefits including health coverage, retirement plans, and flexible work options. Enjoy continuous learning through training programs, career advancement paths, and a supportive culture that values diversity and inclusion. As an equal opportunity employer, Sonoco prohibits discrimination based on race, religion, gender, age, disability, or any protected characteristic. Be part of a sustainable future with Sonoco—apply today for IT Service Desk Specialist III and elevate your career in packaging innovation!