IT Service Desk Specialist III - Careers at Sonoco
Sonoco
IT Service Desk Specialist III - Careers at Sonoco
Job Description
About Sonoco
Sonoco is a global leader in sustainable packaging solutions, serving diverse industries with innovative products for over 125 years. With operations in more than 80 countries, Sonoco drives progress through creativity, collaboration, and commitment to excellence. Our Sonoco Performance Hub in India is a state-of-the-art facility powering IT and business operations for our worldwide network. We foster an inclusive culture where every team member contributes to building a better future. As an equal opportunity employer, Sonoco strictly prohibits discrimination based on race, color, religion, national origin, sex, pregnancy, sexual orientation, marital status, gender identity, age, disability, genetic information, veteran status, or any legally protected characteristic.
Position Summary
Join our dynamic IT team as an IT Service Desk Specialist III at Sonoco Performance Hub in Bangalore, India. This mid-level role is perfect for experienced IT professionals passionate about delivering top-tier technical support. As a key player in our global IT operations, you'll handle advanced troubleshooting, user support, and incident management to ensure seamless business continuity. Work in a collaborative environment with cutting-edge tools and grow your career in a Fortune 500 company committed to innovation and sustainability.
Key Responsibilities
- Deliver L1-L3 IT support resolving hardware, software, and network issues efficiently.
- Manage ticketing workflows using ServiceNow or similar ITIL-based systems.
- Support remote and on-site users across global locations with proactive problem-solving.
- Maintain accurate documentation and knowledge base articles for continuous improvement.
- Collaborate with IT teams on escalations and contribute to service desk metrics.
Required Qualifications
- Bachelor's degree in IT, Computer Science, or equivalent.
- 3-5 years in IT Service Desk with proven L3 support experience.
- Proficiency in Windows, Active Directory, MS Office 365, and basic networking.
- ITIL certification and excellent bilingual communication skills.
- Strong analytical mindset and customer-focused attitude.
Why Join Us
At Sonoco, you'll enjoy a competitive salary range of ₹6-9 lakhs per annum, comprehensive benefits including health insurance, professional training, and global mobility opportunities. Be part of a company ranked among the world's most ethical, with a focus on work-life balance and sustainability. Advance your IT career in a supportive hub driving digital transformation. Sonoco Performance Hub offers modern amenities, hybrid work flexibility, and a vibrant community in Bangalore's tech ecosystem. Apply now to elevate your expertise with a purpose-driven leader in packaging innovation!
Locations
- Bangalore, Karnataka, India
Salary
600,000 - 900,000 INR / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- IT Service Desk Supportintermediate
- Troubleshooting Hardware/Softwareintermediate
- Active Directory Managementintermediate
- Ticketing Systems (ServiceNow/ITIL)intermediate
- Customer Service Excellenceintermediate
- Remote Desktop Supportintermediate
Required Qualifications
- Bachelor's degree in Computer Science, IT or related field (experience)
- 3-5 years of IT Service Desk experience (experience)
- ITIL Foundation certification preferred (experience)
- Strong knowledge of Windows OS, MS Office, and networking basics (experience)
- Excellent English communication skills (written and verbal) (experience)
Responsibilities
- Provide L1-L3 technical support via phone, email, and chat to resolve IT incidents
- Diagnose and troubleshoot hardware, software, and network issues for end-users
- Manage user accounts, passwords, and access rights in Active Directory
- Document all support activities in the ticketing system and escalate complex issues
- Perform hardware/software installations, updates, and maintenance
- Ensure high customer satisfaction through timely and professional service delivery
Benefits
- general: Competitive salary and performance incentives
- general: Comprehensive health insurance for family
- general: Paid time off and flexible work options
- general: Professional development and certification reimbursement
- general: Global career growth opportunities at Sonoco
- general: Modern workplace with collaborative environment
Tags & Categories
Answer 10 quick questions to check your fit for IT Service Desk Specialist III - Careers at Sonoco @ Sonoco.
Related Books and Jobs
IT Service Desk Specialist III - Careers at Sonoco
Sonoco
IT Service Desk Specialist III - Careers at Sonoco
Job Description
About Sonoco
Sonoco is a global leader in sustainable packaging solutions, serving diverse industries with innovative products for over 125 years. With operations in more than 80 countries, Sonoco drives progress through creativity, collaboration, and commitment to excellence. Our Sonoco Performance Hub in India is a state-of-the-art facility powering IT and business operations for our worldwide network. We foster an inclusive culture where every team member contributes to building a better future. As an equal opportunity employer, Sonoco strictly prohibits discrimination based on race, color, religion, national origin, sex, pregnancy, sexual orientation, marital status, gender identity, age, disability, genetic information, veteran status, or any legally protected characteristic.
Position Summary
Join our dynamic IT team as an IT Service Desk Specialist III at Sonoco Performance Hub in Bangalore, India. This mid-level role is perfect for experienced IT professionals passionate about delivering top-tier technical support. As a key player in our global IT operations, you'll handle advanced troubleshooting, user support, and incident management to ensure seamless business continuity. Work in a collaborative environment with cutting-edge tools and grow your career in a Fortune 500 company committed to innovation and sustainability.
Key Responsibilities
- Deliver L1-L3 IT support resolving hardware, software, and network issues efficiently.
- Manage ticketing workflows using ServiceNow or similar ITIL-based systems.
- Support remote and on-site users across global locations with proactive problem-solving.
- Maintain accurate documentation and knowledge base articles for continuous improvement.
- Collaborate with IT teams on escalations and contribute to service desk metrics.
Required Qualifications
- Bachelor's degree in IT, Computer Science, or equivalent.
- 3-5 years in IT Service Desk with proven L3 support experience.
- Proficiency in Windows, Active Directory, MS Office 365, and basic networking.
- ITIL certification and excellent bilingual communication skills.
- Strong analytical mindset and customer-focused attitude.
Why Join Us
At Sonoco, you'll enjoy a competitive salary range of ₹6-9 lakhs per annum, comprehensive benefits including health insurance, professional training, and global mobility opportunities. Be part of a company ranked among the world's most ethical, with a focus on work-life balance and sustainability. Advance your IT career in a supportive hub driving digital transformation. Sonoco Performance Hub offers modern amenities, hybrid work flexibility, and a vibrant community in Bangalore's tech ecosystem. Apply now to elevate your expertise with a purpose-driven leader in packaging innovation!
Locations
- Bangalore, Karnataka, India
Salary
600,000 - 900,000 INR / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- IT Service Desk Supportintermediate
- Troubleshooting Hardware/Softwareintermediate
- Active Directory Managementintermediate
- Ticketing Systems (ServiceNow/ITIL)intermediate
- Customer Service Excellenceintermediate
- Remote Desktop Supportintermediate
Required Qualifications
- Bachelor's degree in Computer Science, IT or related field (experience)
- 3-5 years of IT Service Desk experience (experience)
- ITIL Foundation certification preferred (experience)
- Strong knowledge of Windows OS, MS Office, and networking basics (experience)
- Excellent English communication skills (written and verbal) (experience)
Responsibilities
- Provide L1-L3 technical support via phone, email, and chat to resolve IT incidents
- Diagnose and troubleshoot hardware, software, and network issues for end-users
- Manage user accounts, passwords, and access rights in Active Directory
- Document all support activities in the ticketing system and escalate complex issues
- Perform hardware/software installations, updates, and maintenance
- Ensure high customer satisfaction through timely and professional service delivery
Benefits
- general: Competitive salary and performance incentives
- general: Comprehensive health insurance for family
- general: Paid time off and flexible work options
- general: Professional development and certification reimbursement
- general: Global career growth opportunities at Sonoco
- general: Modern workplace with collaborative environment
Tags & Categories
Answer 10 quick questions to check your fit for IT Service Desk Specialist III - Careers at Sonoco @ Sonoco.
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