America’s high-speed rail future begins in Upstate New York as Siemens Mobility breaks ground in Horseheads on a 300,000-square-foot facility that will create 300 skilled jobs and bring true high-speed rail to North America. Siemens Mobility IT Americas is seeking an IT Site Manager to support our Rolling Stock business at this groundbreaking site—a role that puts you on the front lines of a transformative project redefining rail travel. If you are a technical expert across diverse IT domains, thrive on solving complex challenges under pressure and are passionate about leveraging tech to drive innovation, this is your opportunity to help shape the future of transportation.

Join the growing team at our new world-class manufacturing facility in Horseheads, NY where we are building the first High-Speed trains in the US!  

https://www.youtube.com/watch?v=h8nddK1NZSk 

What you will be doing:

• Serve as the main IT contact for the Horseheads factory.
• Provide technical support for networks, servers, mobile devices, and digital workplace platforms.
• Advise stakeholders on Siemens IT services and emerging technologies.
• Lead IT demand identification, process improvements, and technology adoption with local business.
• Stay updated on technology relevant to manufacturing and warehousing.
• Support configuration, deployment, and troubleshooting of warehouse and factory technology.
• Maintain accurate records of IT assets, network diagrams, and disaster recovery plans.
• Coordinate IT training, especially for MS Office 365 and collaboration tools.
• Monitor incident resolution and ensure service providers meet SLAs.
• Optimize and standardize IT infrastructure and applications.
• Manage and resolve incidents to prevent business disruptions.
• Ensure effective use of workplace IT solutions and keep up with new technologies.
• Act as a communication channel and provide IT guidance to end-users.
• Measure and improve end-user satisfaction; manage complaints and escalations.
• Identify training needs and deliver relevant IT training.
• Document IT systems and processes as required.
• Report recurring monitoring alerts to management.
• Collaborate with Siemens IT teams and act as a counterpart for cybersecurity incidents.
• Build and set up new employee workstations and onboarding.
• Be available outside business hours for IT support as needed.

To thrive in this role, you have:

• Minimum 5 years’ experience in a similar team function.
• Experience working in a construction setting – innovative thinking, quick actions are required.
• Language: English
• Location: Horseheads, NY, or immediate vicinity.
• Strong tech foundation and keen learner.
• Analytical thinker focused on solving IT issues and enhancing decision-making.
• 4-year college degree (BS in IT, Business, etc.) or equivalent experience.
• Requirements:
• Knowledge of IT ticket handling and the ITIL process.
• Experience with Generative AI to create business impact.
• Drive innovation and change within the user community.
• Strong verbal, written and interpersonal communication is crucial.
• Collaborate with regional and global teams to improve IT experience.
• Basic understanding of Windows 11 and Office/Microsoft 365.
• Experience with SharePoint Online, OneDrive, Teams is a must.

(Soft) Skills

• Self-driven, entrepreneurial mindset, customer-focused.
• Enjoys problem solving, runs toward identifying/solving challenges using technology.
• Tech afficionado and lifelong learner of digital, automation and other technologies to move the business forward.
• Able to multi-task and think ahead.
• Team player who exhibits excellent follow-through.
• Quick learner with excellent data collection and analysis skills.
• Curiosity of further expanding knowledge and understanding of technology.
• Skilled in networking with major stakeholders (Business, SMO IT, Siemens IT, Providers).
• Good understanding of manufacturing and warehousing business processes.
• Calm, tactful, diplomatic demeanor.
• Autonomous, flexible and proactive.
• Can simplify technical information.
• Strong verbal and written communication and interpersonal skills.

Why you'll love working for Siemens! 

• Paid time off (PTO) and holiday pay - starting day 1! 

• 401K - 6% company match 

• Freedom and healthy work-life balance– Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits – starting Day 1! 

• Solve the world's most significant problems – Be part of exciting and innovative projects. 

• Engaging, challenging, and fast evolving, pioneering technological environment. 

• Competitive total rewards package. 

• Opportunities to contribute your innovative ideas and get paid for them! Please take advantage of our Tuition Reimbursement program, Mentor Programs, and your development through online learning. 

• Employee perks and discounts in addition to our 401k match and generous Paid Time Off 

The salary range for this position is $111,282 to $120,000.

The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Siemens offers a variety of health and wellness benefits to employees.  Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html. 

The position requires extensive travel in the United States and internationally for extended periods of time for at least the first twenty-four (24) months and possibly longer to complete in-person job training, which will be vital to your and the Horseheads facility’s success.  Travel and in person training are essential job requirements and are a condition of your employment in this role.  Please note the Company will pay for all business expenses related to the travel consistent with Company policy and guidelines.

Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization. 

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