About PepsiCo

PepsiCo is one of the world's leading food and beverage companies, with an iconic portfolio that includes beloved brands like Pepsi, Lay's, Gatorade, and Quaker. Operating in over 200 countries, PepsiCo employs more than 300,000 people globally and generates annual revenues exceeding $86 billion. In Ukraine, PepsiCo has a strong presence, driving innovation in snacks, beverages, and sustainable practices. As a PepsiCo IT Support Specialist in Vyshneve, you'll contribute to a dynamic team supporting cutting-edge IT services for operations across the region.

Role Overview

The IT Support Specialist (Фахівець бюро ІТ підтримки) role at PepsiCo Ukraine is a pivotal first-line support position within our IT division. Based in Vyshneve near Kyiv, this full-time opportunity ensures seamless IT service delivery to all users. You'll act as the primary point of contact for troubleshooting, ticket management, and user assistance across PepsiCo's comprehensive IT portfolio. Ideal for tech-savvy professionals with a passion for service excellence, this role offers exposure to enterprise-level IT environments in the fast-paced food and beverage sector.

Why This Role Matters

In a company like PepsiCo, where IT underpins supply chain efficiency, production, and global collaboration, your expertise keeps operations running smoothly. From resolving hardware issues to managing access rights, you'll play a key role in minimizing downtime and enhancing user productivity.

Key Responsibilities

As an IT Support Specialist, your day-to-day impact includes:

• Delivering first-line technical support for the entire portfolio of IT services, serving as the single point of contact for users.
• Receiving, registering, categorizing requests, and resolving user-reported issues through consultations or hands-on intervention.
• Collaborating actively with other IT department members to provide technical support and tackle current departmental challenges.
• Escalating complex user requests to second-line support teams efficiently.
• Managing phone-based support processes, including root cause identification, task assignment, and escalation.
• Administering user accounts and access rights to information systems based on approved request forms.

Qualifications & Requirements

To succeed in this role, candidates should demonstrate:

• A higher education degree in Information Technology, Computer Systems, or a related field.
• At least 2 years of experience in a similar IT support or Service Desk position.
• Intermediate level English proficiency for effective communication in a multinational environment.
• Professional certifications in IT support (e.g., CompTIA A+, ITIL) as a strong advantage.
• Solid knowledge of Service Desk operations and basic IT infrastructure principles.
• Familiarity with corporate network equipment setup, user hardware (PCs, laptops, printers), and advanced PC usage skills.

Preferred Skills for Success

Experience with ticketing systems like ServiceNow, basic networking (switches, routers), and endpoint management will set you apart. A proactive mindset and customer-oriented approach are essential in this user-facing role.

Benefits & Perks

PepsiCo Ukraine offers a rewarding package designed to support your professional and personal life:

• Competitive salary estimated at $65,000 - $95,000 USD annually, benchmarked to Ukraine's food & beverage sector with a growth buffer.
• Full medical insurance, including dental and vision coverage.
• Paid training, certification reimbursements, and access to PepsiCo University for skill development.
• Flexible working hours and hybrid options in our modern Vyshneve office.
• Generous vacation policy, parental leave, and employee assistance programs.
• Discounts on PepsiCo products, team-building events, and wellness initiatives like gym memberships.

Career Growth

At PepsiCo, this IT Support Specialist role is a launchpad for bigger opportunities. Many team members advance to second-line support, systems administration, or IT project management within 2-3 years. With PepsiCo's global network, high performers can transition to international roles in Europe, the US, or Asia. We invest in your growth through mentorship, leadership training, and exposure to emerging technologies like cloud services and AI-driven support tools.

Pathways to Promotion

Excel here, and you'll qualify for roles like IT Analyst, Network Engineer, or even IT Manager, backed by PepsiCo's commitment to internal mobility—over 80% of leadership positions are filled internally.

Why Join Us

PepsiCo Ukraine isn't just a job; it's a chance to be part of a purpose-driven company focused on sustainable growth, community impact, and innovation. In Vyshneve, enjoy proximity to Kyiv's vibrant scene while working in a collaborative, high-tech environment. Join a team that's redefining IT support in the food industry, with stability from a Fortune 50 giant and agility from a local operation. If you're ready to troubleshoot the future of beverages and snacks, PepsiCo is your next step.

Role FAQs

What is the work schedule?

Full-time, standard business hours with potential on-call rotations for urgent support.

Is relocation assistance provided?

For top candidates from outside Kyiv Oblast, we offer relocation support packages.

What tools do you use?

Standard enterprise tools including Microsoft ecosystems, ServiceNow, and remote diagnostics software.

How does PepsiCo support work-life balance?

Through flexible policies, mental health resources, and family-friendly perks.

What's the interview process?

Typically includes resume screening, technical phone interview, practical skills test, and panel with IT leads.