IT Support Specialist Careers at Rivian - Normal, Illinois | Apply Now!

Role Overview

Join Rivian, the pioneering EV manufacturer revolutionizing the automotive industry with emissions-free Electric Adventure Vehicles. We're seeking a dedicated IT Support Specialist in Normal, Illinois to be the frontline hero for our innovative team. This role is part of our reimagined support model emphasizing deeper technical ownership, high-trust relationships, and proactive improvements. As an IT Support Specialist at Rivian, you'll deliver timely technical assistance, solve complex problems, and empower users with empathy and curiosity. Ideal for tech enthusiasts passionate about the outdoors and protecting our planet, this position offers a chance to grow in a dynamic environment where every interaction builds trust and advances our mission to keep the world adventurous forever.

Located at our state-of-the-art facility in Normal, IL, you'll support colleagues in person and remotely, handling everything from basic troubleshooting to advanced hardware deployments. Rivian's culture celebrates diverse backgrounds united by a love for innovation and sustainability. If you thrive on people interaction, root-cause analysis, and continuous learning, this IT Support job at Rivian is your gateway to an exciting career in electric vehicle innovation.

Key Responsibilities at Rivian

As a pivotal member of our IT team, your role goes beyond fixes—it's about fostering partnerships that align with Rivian's bold goals. Here's what you'll do daily:

• Act as the primary contact for IT inquiries, incidents, and requests via walk-up, phone, Slack, email, and chat.
• Diagnose and resolve issues with desktops, laptops, mobile devices, printers, network connectivity, and business apps.
• Configure, deploy, and maintain end-user equipment ensuring compliance with security standards.
• Manage user accounts, permissions, and access across platforms for seamless, secure operations.
• Troubleshoot Google Workspace, enterprise software, basic networks (LAN/WAN, Wi-Fi, VPN), and cloud services.
• Document resolutions meticulously in our ITSM platform and contribute to a robust knowledge base.
• Track IT assets through inventory and lifecycle management to optimize resources.
• Spot trends, recommend process improvements, and collaborate on team enhancements.
• Deliver exceptional, empathetic customer service that empowers users and builds lasting trust.
• Pursue ongoing learning to stay ahead of emerging IT technologies.

Embrace a proactive mindset: look beyond immediate fixes to prevent future issues and drive operational excellence at Rivian.

Qualifications & Requirements

To succeed as an IT Support Specialist at Rivian, bring these essential qualifications:

• Communication Mastery: Outstanding verbal/written skills to demystify tech for non-experts.
• Empathy & Patience: Exceptional listening and customer-centric support with genuine desire to help.
• Problem-Solving Prowess: Methodical, analytical approach to tackling complex challenges calmly.
• OS Expertise: Proficiency in Microsoft Windows and Mac troubleshooting.
• Directory & Security: Strong Active Directory knowledge and permissions management.
• Networking Basics: Intermediate skills in LAN/WAN, Wi-Fi, VPN, and cloud troubleshooting.
• Experience: Proven IT service desk or desktop support background.
• Team Player: Ability to work independently or collaboratively in a fast-paced environment.

No degree required—demonstrated aptitude and passion for IT support in innovative settings like EV manufacturing are key.

Salary & Benefits

Earn a competitive salary of $63,211 - $70,242 USD per year for this IT Support Specialist role in Normal, IL. Rivian sweetens the deal with top-tier perks:

• Full health, dental, vision coverage.
• 401(k) with company match.
• Generous PTO and holidays.
• Employee stock purchase and EV discounts.
• Professional development funds.
• On-site wellness and fitness.
• Flexible, high-trust work culture.
• Adventure outings for team bonding.

This package reflects Rivian's commitment to attracting top talent in the EV space.

Why Join Rivian?

Rivian isn't just building vehicles; we're redefining adventure with sustainable electric trucks and SUVs. Our Normal, IL plant is at the heart of this mission. Join a team of curious, courageous innovators challenging the status quo. Enjoy a culture of trust, growth, and outdoor passion while contributing to a greener future. As an IT Support Specialist, you'll impact every department, from engineering to production, in a company poised for explosive growth.

How to Apply

Ready to power Rivian's IT future? Apply now for the IT Support Specialist position in Normal, Illinois! Submit your resume highlighting relevant experience. We review applications quickly—don't miss your chance to join the EV revolution. Rivian is an equal opportunity employer committed to diversity.