Overview

Job Title: Change Manager - Business Analyst 2
J.C. Penney Company, Inc.
Bangalore, India

About Catalyst Brands:
Catalyst Brands is a leading U.S. retail company formed through the merger of JCPenney and SPARC Group. We bring together iconic names such as Aéropostale, Brooks Brothers, Eddie Bauer, Lucky Brand, Nautica, and JCPenney under one powerful platform. With nearly 1,800 stores, a strong e-commerce presence, and a customer base of over 60 million, we are redefining modern retail through scale, innovation, and heritage. Backed by industry
leaders, Catalyst Brands offers a dynamic environment where talent can thrive and help shape the future of fashion and retail.

 

Role Overview:
The Change Manager Business Analyst role will use ITIL methodologies to review, analyze, evaluate, and participate in all Change processes necessary to achieve required goals. Core ITSM processes are matured and designed specifically to support our environment. The qualified candidate will be asked to maintain existing practices while using their education and experience to enhance processes as opportunities exist. This individual will establish themselves as a strong team member that can quickly adapt to their surroundings, adhere to our highly collaborative team dynamics, and follow/grow the existing process.

Role Specific Responsibilities:

• Maintain and enforce the existing Change Management processes and procedures based on industry best practices
• Continued Service Improvement - Identify process improvements and execute improvement action plans
• Host CAB activities as chair lead including auxiliary CAB events (Technical and Security CABs)
• Review change requests to ensure compliance, prioritization, and scheduling
• Provide guidance on the Change Management process to all key stakeholders and assist in their training and knowledge development
• Participate in annual compliance audits
• Provide metrics and KPI reports related to change status, scheduling, and success
• Partner with offshore counterparts to ensure processes and procedures are followed globally
• Perform daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
• Participate in the Major Incident (Crisis) Management on call rotation

Skills & Experiences:

• Strong team collaboration – both local and offshore
• 5+ recent years of demonstrable experience with Change Management ITIL processes, preferably within retail industry
• Well-rounded experience with ITIL methodologies at various levels of maturity
• Clear understanding of ITIL’s best practice for Change Management as well as other core area (Incident, Problem, Knowledge, Request)
• Excellent verbal and written communication skills with the ability to transfer information easily to team members, stakeholders, and senior leadership
• Working knowledge of the Remedy ITSM Platform or other similar ITSM tool
• Broad understanding of IT concepts, development practices, and architectures
• ITIL Foundation Certificate or higher
• CI/CD, DevOps, Agile experience a plus

Pay Range

INR ₹0.00 - INR ₹0.00 /Yr.