Overview

The Associate Engineer of Technology Enterprise Services will support and assist the Senior Manager in keeping technical systems and operations running efficiently.  The Associate Engineer’s support directly impacts productivity, collaboration, and the overall employee experience across the company.

 

 

Responsibilities

 

Primary Responsibilities:

• Provide hands-on and remote technical support for desktops, laptops, mobile devices, and peripherals across Windows, macOS, and iOS/Android platforms.
• Configure, deploy, and maintain hardware and software for new hires, role changes, and equipment refresh cycles.
• Troubleshoot and resolve issues with corporate applications, VPN connectivity, printers, and conferencing tools (e.g., Teams).
• Maintain accurate asset inventory and ensure devices meet security compliance standards.
• Document solutions, create user guides, and contribute to our internal knowledge base.
• Participate in IT projects such as system upgrades, office moves, and technology rollouts.
• Support remote offices as needed.

Required Competencies and Accomplishments:

• Win 10/Win 11
• Various MAC OS
• O365 Applications
• Printer Hardware Platforms
• 2-4 year experience in a Corporate environment

Qualifications

Optional Competencies

• Palo Alto VPN
• Citrix Application
• Adobe Creative Suite
• Kaledo Software
• Yealink AV Solutions
• Microsoft Active Directory
• Crowdstrike Endpoint Protection
• Remedy ITSM Tool
• SCCM/Ivanti/JAMF End Point Management

 

 

Pay Range

USD $70,000.00 - USD $107,500.00 /Yr.