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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Purpose:
The position ensures managing relationship with appointed partners to provide solutions and to manage the fulfillment of Mail Management Services as an assistant to the SDM for Material Outsourcing. This involves managing key link and end-to-end relationship between the Outsourced service providers (OSPs) and the Bank. Ensure full adherence of governance and controls to avoid any regulatory breach or financial/reputation loss to the bank.

Key Accountability:

• Manage mailroom and local courier services. Ensure services performance are met as documented in the contracts.
• Responsible to adherence of DBS process and policies related to SDM and ensure timely completeness of the same.
• Manage OSPs and ensure that the services performance align with DBS business goals.
• Identify operational risks and recommend/implement effective control measures to enable daily smooth operations and minimize Bank’s exposure to supplier risks.
• Identify changes or new trends and recommend/implement process improvements.

Job Responsibilities:

• Manage the relationship with the 3rd party vendors, ensuring adherence to contractual obligations and service level agreement (SLA).
• Conduct regular service level meetings, performance monitoring, and issue resolution.
• Conduct monthly audit and site visit to access the vendors’ performance, security measures and compliance with regulatory requirements.
• Act as the primary point of contact for DBS business units regarding Mail Management Services & Local Courier Services, addressing inquiries, resolving issues and escalating concerns as needed.
• Manage the lifecycle of outsourced Mail Management services, local courier services from initial due diligence and vendor selection to ongoing performance management and contract renewal.
• Collaborate with internal stakeholders, including business units, legal, compliance and risk management to ensure alignment with DBS policies and regulatory requirements.
• Maintain accurate records of outsourcing arrangements in the Outsourcing Register (OR), ensuring timely updates and compliance with reporting requirements.
• Manage service level reports and scorecards, providing regular updates to management and stakeholders.
• Plan and conduct Business Continuity Plan (BCP) exercises as required.
• Mange all complaints regarding OSPs and ensure reduction of the same by identifying root cause.

Requirements:

• Minimum 3 years of relevant experience managing outsourced services, preferably in mail management.
• Knowledge of mail management principles, best practices and regulatory requirements.
• Data analytics skill sets.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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