JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Description: Assistant Manager - Soft Services

Department: Facilities Management
Reporting to: Facility Manager
Location - This position is for our client site at Hinjewadi - Pune

Position Overview

The Assistant Manager - Soft Services is responsible for supervising and coordinating all soft facility services operations to ensure exceptional client experience and operational excellence. This role involves strategic oversight of multiple service streams, team leadership, and maintaining high service delivery standards across all soft services functions.

Key Responsibilities

Strategic Operations Management

• Plan, coordinate, and supervise housekeeping operations across multiple facilities or large-scale operations

• Develop and implement standard operating procedures (SOPs) for all soft services activities

• Conduct comprehensive facility assessments and implement improvement initiatives

• Oversee preparation and execution of high-profile client events and VIP visits

• Manage integrated pest control programs and coordinate with specialized service providers

• Supervise Distribution Desk operations and courier service management

• Prepare comprehensive operational reports and performance dashboards for senior management

Team Leadership and Development

• Lead and manage a team of Facility Executives and support staff

• Conduct performance evaluations, coaching, and professional development planning

• Implement training programs to enhance team capabilities and service quality

• Foster a culture of continuous improvement and client service excellence

• Manage workforce planning, scheduling, and resource allocation

Facility Management and Quality Assurance

• Conduct systematic facility inspections and quality audits

• Implement corrective action plans for service deficiencies

• Manage facility maintenance schedules for soft services areas

• Ensure compliance with health, safety, and regulatory requirements

• Coordinate with hard services teams for integrated facility management

• Oversee space management initiatives and office relocations

Vendor and Contract Management

• Negotiate service level agreements (SLAs) and manage vendor performance

• Conduct vendor evaluations, onboarding, and performance monitoring

• Manage vendor compliance programs including background checks and documentation

• Oversee invoice processing, budget management, and cost optimization initiatives

• Develop vendor improvement plans and relationship management strategies

Specialized Services Oversight

• Manage wellness facilities including gym and recreational areas

• Coordinate horticulture and landscaping programs

• Oversee food and beverage service operations and catering coordination

• Manage equipment inventory, and recreational facilities

Maintain comprehensive asset registers and inventory management systems

• Prepare monthly financial accruals and budget variance reports

• Manage procurement processes for consumables and supplies

• Oversee stock management systems and inventory optimization

• Coordinate with finance teams for PR/PO/GRN Process and reporting

• Assist Facility Manager with client management review reports and KPI documentations with analytics for reviews

Required Qualifications

Education

• Graduate degree in Hotel Management/Hospitality Management (mandatory)

• Post-graduation in Facility Management will be an added advantage

Experience Requirements

• Minimum 6+ years of progressive experience in managing soft services operations

• Proven track record in hospitality service delivery and guest relations

• Experience in team leadership and vendor management within service environments

• Background in corporate facility environments, hotels, or commercial real estate preferred

• Demonstrated experience in managing multiple soft service functions simultaneously

Core Competencies

• Exceptional leadership qualities with proven ability to motivate and develop diverse teams

• Excellent verbal and written communication skills for effective client and stakeholder interactions

• Strong analytical and problem-solving capabilities with attention to detail

• Advanced presentation skills for client meetings and management reporting

• Proficiency in facility management software systems and Microsoft Office Suite

• Financial acumen with experience in budget management and cost control

• Project management skills with ability to handle multiple priorities simultaneously

Personal Attributes

• Strong leadership presence with ability to inspire and guide teams toward excellence

• Client-focused mindset with commitment to hospitality-level service standards

• Superior communication abilities across all organizational levels

• Ability to work under pressure and adapt to changing priorities

• Collaborative approach with excellent interpersonal skills

• Proactive problem-solving orientation and continuous improvement mindset

• Cultural sensitivity and adaptability in diverse work environments

• Experience with CAFM (Computer Aided Facility Management) systems

• Knowledge of sustainability and green building practices

Key Success Factors

• Demonstrated ability to translate hospitality excellence principles into corporate facility management

• Strong track record of building and maintaining client relationships

• Experience in managing service quality standards across multiple locations

• Proven capability in developing and implementing service improvement initiatives

Our Commitment to Diversity

JLL is committed to building a diverse and inclusive workforce. We believe diverse perspectives drive innovation and enhance our ability to serve our global client base effectively.

This role offers significant growth opportunities within JLL's facilities management division and leverages hospitality management expertise to deliver world-class soft services in corporate environments.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.