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Job Title: Facilities Coordinator

Integrated Facilities Management (Leading Global Technology company) Location: India

Our client’s mission, "to organise the world's information and make it universally accessible and useful," has helped it become one of the few companies in the world worth more than one trillion US dollars. The Asia Pacific region is an important part of our client’s success, occupying 65 offices across 13 countries. JLL helps our client achieve its ambitions by delivering the services and supporting the spaces that enable their business to thrive.

Kickstart your career by working in a team managing some of the world's most inspiring office spaces. With nearly 10 million square feet of office space across Asia, there is plenty of room to grow! The JLL account team has developed a unique culture, drawing and adapting from JLL and our client’s way of working and thinking.

What this Job Involves

Building Great Impressions and Experience

You’ll be the face of both our client and JLL, working within a diverse and inclusive team. You’ll have the ability to develop strong relationships and rapport with people from all backgrounds. Working onsite with our client, you’ll create a welcoming and professional image within your role. As a visitor's first point of contact, you’ll provide top-notch service to everyone visiting reception. You’ll demonstrate the highest levels of customer service, showing efficiency when handling inquiries, and you’ll be calm and collected when managing issues and complaints.

Keeping a Well-Oiled Workplace

POSITION GOALS

• To back up receptionists and perform front office duties in accordance with company policies, procedures, and processes.

• To achieve the Key Performance Indicators (KPIs) and Service Level Agreement (SLA) targets.

ROLES AND RESPONSIBILITIES

• Conduct daily floor inspections to ensure all internal office areas are in good condition.

• Manage onsite cleaners to ensure the cleanliness and tidiness of the office, and perform regular performance reviews with vendors.

• Manage air-conditioning arrangements upon user requests.

• Manage monthly office supplies orders.

• Ensure professional and polite telephone responses.

• Provide assistance to the mailroom as needed.

• Ensure compliance with JLL management regulations and requirements.

• Arrange maintenance schedules with local vendors.

• Manage conference room utilization and work closely with local IT support.

• Resolve tickets for all general facilities-related matters.

• Maintain the first aid box and AED, and keep track of medicine distribution.

• Ensure vendor NDA submission.

• Align all office services with client guidelines.

• Provide assistance to the receptionist (as backup) and Assistant Manager (AM) as required.

• Propose initiatives for office services enhancement and event organization based on daily operations.

• Be responsible for the Google Sustainable Pursuit program.

• Act as a backup to the AM in case of emergencies or as required.

• Ensure monthly vendor compliance.

• Track driving waste management as per guidelines and implement sustainable programs.

• Track all paper products, utility consumables, janitorial consumables, first-aid (FH) bins, stationery supplies, and soft-related products and requirements.

• Ensure vendor partners conduct timely pest control activities and regular audits to prevent pest issues.

• Arrange monthly and quarterly vendor meetings for evaluation with the AM and Hub Lead.

• Ensure participation in all important meetings.

• Complete 42 hours of training.

• Manage janitorial services and facility upkeep as per client expectations.

• Oversee site procurement and vendor management activities.

Others

• Assist in the preparation of Daily Reports, Weekly Reports, Audit Reports, Monthly Management Reports, and other relevant reports.

• Participate in emergency evacuation procedures, including crisis management and business continuity planning.

• Perform other ad-hoc tasks as assigned by the line manager or client.

• Possess knowledge of Occupational Safety requirements.

• Demonstrate experience with continuous improvement initiatives (highly desirable).

• Demonstrate experience with client reporting and the preparation of required reports.

Key Performance Measures

• Compliance with the Service Level Agreement established between Jones Lang LaSalle and (Client).

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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