JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

DUTIES & RESPONSIBILITIES

Support all Facilities Management and Events requirements, internal and external, in the Google office.

• Ensure all facilities operational requirements are fulfilled.

• Ensure all health and safety requirements are adhered.

• Ensure messaging is consistent and in line with directions given by the Supervisor.

• Respond to client inquiries and concerns promptly and with courtesy and enthusiasm.

• Build relationships by engaging clients in authentic, personable conversations.

• Create WOW experiences by anticipating client needs and seizing the moment; acting on them before being requested.

• Provide a positive environment where things get done

• Take ownership of events requirements and proactively seek to resolve them quickly.

• Take ownership of facilities management requirements and proactively seek to resolve them quickly.

• Provide end to end service; take responsibility and accountability.

• Support events requirements when required or directed by supervisor including to but not limited to fulfilled including but not limited to event set up and change requests.

 

Provide exceptional communication to clients.

• Communicate effectively and correctly.

• Respond, follow up and close – both via email/ticket and in person.

 

Maintain current/up to date knowledge of the building and office procedures and client/guest-related information including, but not limited to:

• Information on the facilities of the building, in the office, and of the general area. 

• Facilities Management information and procedures

• Emergency response procedure and incident reporting

• Information about the events spaces, and the event spaces design concept.

• General event information and procedures.

 

Check office area / common area and event spaces for cleanliness issues, safety (and security) hazards and document any irregularities.

• Be the eyes and ears of the EHSS and Facilities Management team.

•  Maintain the general presentation of the event spaces and common areas by performing the remedy immediately, regardless whether it is a temporary or permanent solution, without compromising on safety and standards. 

• Report infractions immediately and according to procedure.

 

Report and log data on unusual occurrences such as property damage, injuries, theft, etc., and create detailed incident reports in a timely manner.

• Gather information in accordance with procedure and prepare incident reports within KPI or policy guidelines and free from errors.

 

Provide back-up support and cover to absent team members.

 

Provide emergency on-site attendance as needed.

 

Filing and data management

 

Critical Competencies for Success

 

Experience 

• 2 years Prior experience in facilities, property management, hospitality, events or related fields preferred. 

• Knowledge of event management.

• Knowledge of local occupational health and safety requirements and vendor management for specialized services is advantageous.

 

Great attitude

• Proactive and positive

• Gung-ho and can-do attitude

• Solution oriented

 

Client Focus & Relationship Management

• Demonstrates proactive and professional approach to customer service and stakeholder engagement

• Able to interact with a wide range of client staff, including senior levels and support staff

• Able to manage conflict and balance between client and JLL requirements

• Has a customer service oriented attitude

 

Leadership, Collaboration and Team Worker

• Able to effectively lead a group of people to meet objectives, and  promote open, constructive and collaborative relationships at all levels

• Able to work collaboratively and be part of a team working towards meeting deliverables

Time Management & Organizational Skills

• Excellent planning & organizational skills, ability to prioritize work and meet tight deadlines

• Proven ability to manage multiple facilities management and event matters on a daily basis

 

Problem Solving & Strategic Thinking

• Capacity to deal with ambiguity and solve problems effectively 

• Analytical 

• Able to employ holistic approaches and looks at long term solutions

 

Other Personal Characteristics

 

Strong communicator

• Good presentation skills and possesses strong verbal & written communication skills (English & local language).

• Skilled at using positive language 

• An active listener

 

Passion for quality

• Has an eye for detail to make sure the best delivery of services

 

Self-motivated

• Confident and energetic

• Enthusiastic

Location:

On-site –Singapore

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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