JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves: 

As a Facilities Manager at JLL, you will be responsible for managing all aspects of facilities service as detailed in the scope of works section of the contract while reporting to the Senior Facilities Manager or Regional FM and serving as the person responsible for service delivery at specified locations, which will be measured by contractual KPIs or SLAs. You will have functional accountability for an assigned sector of Client Sites while being responsible for all aspects of client and tenant satisfaction through working directly with local client to ensure thorough understanding of their objectives and implementation of acceptable property-specific operating strategies that achieve required standards. This role involves overseeing implementation of all approved initiatives and programs by managing and coordinating efforts of FM team including direct reports, service providers, contractors, and building employees to achieve goals while representing Jones Lang LaSalle in local and regional business and real estate community to promote JLL's reputation and capabilities to prospective tenants and clients, directly contributing to JLL's mission of delivering exceptional facilities management excellence through comprehensive client relationship management, operational oversight, and strategic service delivery that ensures contractual compliance, tenant satisfaction, and facility optimization across diverse commercial real estate environments. 

What your day-to-day will look like: 

• Communicate with Site Leadership team while preparing and distributing Quarterly/Annual Business Review information to client's satisfaction for comprehensive stakeholder engagement  
• Procure goods and services for client's buildings utilizing Jones Lang LaSalle sourcing teams while holding regular meetings with Landlord ensuring lease terms provision  
• Conduct space evaluation and planning while updating floor plans using clients architect partners and managing responsibility for meeting KPIs and SLAs defined within contract  
• Provide Project Management during built-out phases while liaising with architects/landlords, organizing work schedules, and coaching project teams throughout full lifecycles  
• Conduct site inspections including daily cleaning, heating/ventilation/air conditioning, and landscaping while ensuring contracted resources deliver work meeting duration and quality targets  
• Process and control invoices and work orders while opening and monitoring budgets in financial system and preparing and updating forecasts for operational excellence  
• Oversee and follow up on all technical maintenance for installations while negotiating, renegotiating and maintaining contracts with vendors for comprehensive service delivery 

Required Qualifications: 

• Ideally 6 years + experience in Facilities Management role within large commercial organization with experience owning facilities contracts and supplier/contractor management  
• Fluency in local language and English essential with excellent verbal & written communication skills for effective client relationship management and stakeholder engagement  
• Customer focused attitude with assertive approach, cultural awareness, sensitivity for comprehensive client satisfaction and operational effectiveness  
• Decision making/complex problem solving skills including proactive information gathering, fact consideration, and ability to operate with limited guidance for operational excellence  
• Strong communication skills, leadership, teamwork, analysis, judgment, customer focus with planning and organizing abilities for comprehensive team management 
• Spreadsheets and word processing proficiency with high level of IT literacy for comprehensive administrative and operational support capabilities  
• Understanding of contractual KPIs and SLAs with experience in service delivery measurement and client satisfaction management for facilities operations excellence 

Preferred Qualifications: 

• Quality Assurance knowledge and experience with understanding of EU Facility legislation and governing bodies for enhanced operational effectiveness and regulatory compliance  
• Experience with space evaluation and planning while updating floor plans using architect partners for comprehensive facility optimization and strategic development  
• Understanding of Project Management during built-out phases with experience liaising with architects/landlords and organizing work schedules for construction coordination  
• Knowledge of technical maintenance for installations including AC/heating/fire extinguishing systems and electrical installations for comprehensive facility operations  
• Experience planning and budgeting internal fit out works and technical installations while purchasing furniture and organizing departmental office/space moves  
• Understanding of safety documents maintenance and liaison with government authorities while organizing fire evacuation and first aid training for employees  
• Knowledge of security/alarm responding as Point of Contact while providing deputise/cover for Office Services Coordinator/Building Operations Coordinator when appropriate 

Location: On-site 

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams. 

JLL is an Equal Opportunity Employer committed to diversity and inclusion. 

Location:

On-site –Johannesburg, ZAF

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.