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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Summary

The Facility Manager – Is responsible for planning, managing, and delivering high-quality soft and technical facility services across assigned sites. The role ensures a clean, safe, hygienic, and customer-focused workplace environment while maintaining service standards, compliance, cost control, and client satisfaction.

Key Responsibilities

1. Soft Services Operations

• Oversee day-to-day delivery of soft services including:

  Housekeeping & janitorial services

  Pantry & cafeteria services

  Front office / reception services

  Waste management & hygiene programs

  Pest control & landscaping coordination

• Ensure adherence to SLAs, SOPs, and service quality benchmarks.

• Conduct regular site inspections and audits to maintain cleanliness and hygiene standards.

2. Vendor & Manpower Management

• Manage outsourced service providers and vendors.

• Ensure optimal staffing levels, attendance, grooming, and discipline.

• Conduct inductions, training, and performance reviews for soft services staff.

• Resolve manpower issues, escalations, and service gaps proactively.

3. Client & Stakeholder Management

• Act as the primary point of contact for clients on soft services matters.

• Address service requests, complaints, and escalations within agreed TATs.

• Prepare and present MIS reports, dashboards, and review meeting updates.

• Support client audits, inspections, and compliance reviews.

4. Quality, Hygiene & Compliance

• Implement health, safety, and hygiene standards (5S, ISO, HACCP where applicable).

• Ensure compliance with statutory, labor, and local regulatory requirements.

• Maintain documentation related to SOPs, checklists, audits, and compliance.

5. Cost Control & Budgeting

• Manage soft services budgets and monitor operational expenses.

• Track consumption of consumables, chemicals, and materials.

• Identify cost optimization opportunities without impacting service quality.

6. Helpdesk & Service Management

• Oversee FM helpdesk operations and service request management.

• Monitor closure rates, response times, and customer satisfaction metrics.

• Analyze trends and implement corrective and preventive actions.

7. Continuous Improvement

• Drive service innovations, sustainability initiatives, and process improvements.

• Introduce best practices to enhance workplace experience and efficiency.

• Support transitions, mobilizations, and new site takeovers.

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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