JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Receptionist

• Greet clients and visitors with a positive, helpful attitude.
• Assisting clients in finding their way around the office.
• Announcing clients as necessary.
• Support staff to reserve meeting and set up the meeting room as client require.
• Operates phone call with answering phones in a professional manner, and routing calls as necessary of both the company’s external telephone line and the internal telephone line.
• Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.
• Coordinate other service requests and resource needs;
• Conduct analysis of service requests for improvement;
• Conduct customer satisfaction survey to show proactive follow-up and satisfactory closure;
• 100% of requests to be processed immediately if received within business operating hours.
• Tracking all metrics and complete periodic reports to manage of Action Line performance and indicators at appropriate levels;
• Responsible for monthly team telephone list updating;
• Active involvement in the monitoring and achieving the required Key Performance Indicators
• Performing ad-hoc administrative duties.
• Other Helpdesk support as assigned by the FM and soft service leader.

Customer Service / Client Relationships:

• Provide excellent customer service.
• Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.
• Pro-actively manage account expectations ensuring that the service levels are maintained

Qualification

• 1-3 years similar working experience as a receptionist or in a related field.
• Excellent interpersonal skills
• Excellent written and verbal communication skills.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Comfortable multi-tasking and prioritizing tasks without guidance
• Able to contribute positively as part of a team, helping out with various tasks as required.
• Good command of spoken and written English languages.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.