JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Facility Coordinator – JLL
 

What this job involves
 As a Facility Coordinator at JLL, you will directly support the Facility Manager by monitoring maintenance and services of all facilities operations within the building. This role serves as a critical interface between our client's real estate organization and facilities team, ensuring seamless service delivery through leadership, responsiveness, and creativity. You will work in the client's contact center environment with day-to-day interaction with the client's employees while supervising contracted services delivery. Your primary purpose is to maintain positive client relationships while ensuring all Key Performance Indicators and Service Level Agreements are met or exceeded, contributing directly to JLL's reputation for exceptional facility management services.
 

What your day-to-day will look like: 
• Monitor facilities staff to deliver expected service levels within prescribed budgets and coordinate work assignments for building technicians, vendors, and contractors
• Receive and dispatch work requests to technical staff, vendors, and service providers while ensuring timely completion and follow-up with customers

• Monitor and report to the Facility Manager on the facility operation, through both direct employees and third-party service providers, to ensure that all KPI’s and SLA’s are met or exceeded
• Resolve problems associated with building services including janitorial, food service, parking, vending, security, conference rooms, and furniture management
• Assist with researching, analyzing, and reporting budget variances while supporting cost savings targets to achieve account goals
• Complete facilities-related reports accurately and on time following established record-keeping policies and support audit-related requests
• Act as professional interface with clients, visitors, and guests while demonstrating leadership and service orientation in solving problems
• Provide direction to vendors, facilities staff, and service providers to ensure excellent coordination with minimal disruption to client operations

• Assists with the coordination and scheduling of maintenance activities

• Provide support for meetings and facility specific assistance to the project management team as needed

• Assisting management with operational reporting, budgeting, financial systems, and purchasing

Required Qualifications
• High school diploma or GED required

• 2 years of experience in Facility Management, Administrative Support or related field

• Excellent English language verbal and written communication skills
• Good working knowledge of Microsoft Office software (particularly Excel)
• Strong organizational and management skills with proven ability to prioritize tasks
• Strong interpersonal and supervisory skills for managing diverse teams and stakeholders
• Computer proficiency with ability to learn facility management software systems
• Demonstrated ability to work collaboratively in fast-paced client environments
 

Preferred Qualifications
• Associate's degree in business administration or related field
• Previous experience in Facilities Management at junior or entry level
• Knowledge of real estate, telecommunications, furniture, accounting, and building systems, e.g: Corrigo
• Experience with Service Level Agreements and Key Performance Indicators
• Background in customer service or client-facing roles

• Familiarity with sourcing directives and procurement processes

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.