JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Performance objectives

• Optimisation of the Corrigo platform to provide efficiency, performance and quality data

  • Ensure compliance to Data Governance Policies and Procedures

• Drive behaviour of account team toward Corrigo best practice work flow

  • Identify operational gaps and provide recommendations accordingly

• Assist account director in achieving account objectives and overall account performance

• Manage stakeholder communications and maintain long term healthy customer relationships with client and internal teams

Duties & Responsibilities

The CSC Service Team Senior Analyst is responsible for:

Key Relationships

• Serve as single point of contact for Central Corrigo Team in the use and optimisation of the Corrigo platform

• Be the right hand person to the account leadership on systems and workflow performance.

• Perpetual training and coaching of ops teams to ensure Corrigo workflow proficiency is at a high level across the board.

• Build effective working relationships with the broader Corrigo Champions community and be a key contributor in Champions forums.

• Work closely with Supply Chain to ensure integrity and performance of the account vendor network

• Work with regional Business Intelligence team to support BI reporting

• Maintain relationship with finance to ensure seamless integration with JLL Finance systems

Platform Optimisation

• Closely monitor key performance metrics and lead change and improvement where required.

• Continually explore and promote workflow improvement opportunities, ensuring interaction with and approval from the platform governance team where required.

• Ensure account solutions and processes are compliant with SOCR requirements and APAC agreed standards as per CSC processes.

  • Provide basic workflow solutions to issues reported and see problems through to resolution

  • Research, diagnose, troubleshoot and identify solutions to resolve

• Ensure implementation of all software upgrades and appropriately leverage new features within business operations.

Solution Development

• Support the account leadership to deliver Corrigo solutions for your respective account, in consultation with key account staff and Corrigo support where required.

• Work Closely with Technical Team with regards to Database Updates and Design

CSC Business As Usual Support

• Provide recommendations for process improvement and implement changes on processes accordingly

• Coordinate resolution for all levels of escalated issues

• Conduct New Hire and Refresher Training sessions

• Participate in professional and personal development programs

• Adhoc tasks assigned such as facilitation / organizing boot camps, weekly forums and the like

Key Focus Areas

Data Administration

• Perform data administration and system configuration tasks in Corrigo account instances, in the following areas

  • Users

  • Customer contacts

  • Property data

  • Space data

  • Work types (tasks)

  • Specialty dispatch

  • PM Schedules

  • RM Schedules

  • Equipment / Asset

Performance and Analysis

• Reporting

  • Development and analysis of reports to monitor workflow performance and data integrity

• Drive behavioural change on account to enhance performance metrics

• Auto Assignment

  • Maximise rate of auto assignment and dispatch through intelligent analysis and maintenance of auto assignment tables and configuration

• Perform data and workflow audits to find and fix gaps in the account instance

  • Provide recommendations for process improvement and implement changes on processes accordingly

• Manage NTEs on tasks to balance cost control and efficient process

Required Skills & Experience

• Proven aptitude for advanced use of business technology platforms

• Knowledge and understanding of existing FM technology platforms is an advantage.

• Logical thinker, with a proven ability to problem solve and deliver client solutions.

• Ability to train and disseminate knowledge to a wide team.

• Results driven and with a strong sense of ownership

• Sound planning & organizational skills to prioritize work and meet tight deadlines

• Ability to work well in a team environment with flexibility and is able to readily adapt to changing situations

Employee specification

• Knowledgeable in Information Systems / Computer Science/ Computer Engineering / Business IT or other relevant disciplines

• With 2-5 years’ experience in data administration

Location:

On-site –Taguig, Philippines

Job Tags:

JBS

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.