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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Lead role in the delivery of facilities management (FM) services to the client.  Single point of contact for the client and will be responsible for:

Ensuring a high level of client satisfaction, establishing, and managing the service delivery team, delivering key initiatives as well as ensuring consistency in processes, systems, and reporting

Ensuring the efficient and consistent operation of all facility activities to meet contractual obligations with respect to the scope of the work portfolio of the client throughout.

Achieving the client’s outsourcing objectives of cost savings, high quality, consistency, and risk management.

Client and Account Management

• Be the single point of contact for Jones Lang LaSalle’s site service delivery and as the escalation point.

• Be accountable for the service delivery to meet the contractual obligations of Jones Lang LaSalle.

• Manage relationships with key stakeholders in the client’s organization.

• Develop and maintain a detailed understanding of client’s business and key factors influencing their requirement for our services.

Contract Management

• Ensure adherence to the contract.

• Be responsible for the achievement of the key performance indicators, service levels, and other measures as contracted.

• Implement and manage the change control process.

Financial Management

• Be responsible for the achievement of the agreed financial targets for the account; revenue.

• Look for opportunities to cross-sell services.

• Responsible for collection of fees from client and tracking of outstanding payments.

• Monitoring all site expenses by following the agreed budget

• Implementing proper financial tracker for PO, PR, GR, and invoicing

Operations

• Providing onsite support

• You will be the facilities management’s trusted right hand on all facilities-related activities.

• You will do this by performing routine site inspections to ensure all processes and best practices are implemented and maintained.

• You’ will lend to the team by providing admin support including front desk duties, basic housekeeping, and appointment coordination. Also, part of your job scope is to hit key performance indicators and meet service-level agreements.

• Meeting the clients’ facilities needs

• Responsible for working closely with clients and suppliers onsite to identify their facility-related inquiries and requirements.

• planning and budgeting skills will also be vital to the job, as you’ll take part in the procurement of vendors and services from time to time.

• Making everyone safe and risk-free

• In this role, you will ensure everyone’s health and safety by keeping safe workplace procedures in place and in order. As expected to carry out these procedures, as needed.

• To follow escalation and incident reporting procedures and comply with the firm’s guidelines and strategies.

• Understand the operational requirements of the elements of the site and ensure that current contracts are maintained to provide necessary supplies and services.

• Build and develop effective client/stakeholder relationships across multiple levels of the organization

• Carry out facility walks to upkeep the facility condition to ensure client facilities are well maintained

• Ensure the cleanliness and tidiness of the office

• Manage facilities requests and ensure they are tracked and duly logged

• Ensure the office facilities under the scope of work are well managed

• Responsible and monitor the planned preventative maintenance schedule

• Coordinate with vendors, explain requirements, seek quotations, complete analysis & evaluation, prepare presentation materials, provide recommendations & arrange a work schedule

• Manage all outsourced service vendors’ performance and perform regular performance meetings and review with vendors

• Support client with critical out-of-hours issues & participate as a key team member in responses to emergency situations

• Compile the appropriate reporting for the clients

• Provide interface with client’s representative and BMO

• Perform any ad hoc duties assigned by superior when required Finance Management

• Assist in financial processes for the facilities management team, to ensure that all financial management requirements are completed in a timely and accurate manner

• Ensure prompt and accurate management of purchase orders, as required

• Responsible for invoice submission, finance reports, and tracking before the cut-off date

Environment, Health & Safety Management

• Responsible for the implementation and maintain the Risk Register which identifies major property risks including occupational health and safety, fire safety, and environmental.

• Take preliminary actions/steps to identify, evaluate and recommend control measures for a variety of environmental, health, and safety concerns

• Perform site inspection regularly in terms of EHS

• Establish and maintain the escalation and incident reporting procedures

• Support the Client EHS team on the annual fire evacuation exercise with Building Management Office.

• Will be an advantage for those who have experience in clean room facilities management.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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