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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Senior Facilities Manager

Location: London

Role Purpose

The Senior Facilities Manager will oversee day-to-day activity at our client’s London offices and support the Regional Facilities Manager in ensuring JLL IFM contract delivery is achieved. The Senior Facilities Manager is responsible for assisting in all aspects of client satisfaction, contract delivery, management of all hard and soft services, financial management and leading the JLL team where applicable. 

What this job involves

• Promoting high level of satisfaction among client users by promptly responding to their service requirements.

• Demonstrates leadership, gives direction and mentors the JLL team on site to promote engagement and excellency in customer service and delivery.

• Responsible locally for all building services, EHS and Quality Compliance.

• Ensures compliance with JLL and client best practice, policies and procedures including statutory compliance, Quality and EHS compliance.

• Acts as go-to person in relation to all facilities/project/crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocks.

• Develops a close working relationship with Client Key Stakeholders, Landlord, Managing Agents, and all of the FM vendors to ensure that they fully understand the Client culture and become partners in delivering a high-quality service.

• First point of contact relating to all building issues including out of hours escalations.

• Monitor PPM schedules, O&M’s, warranties, Task System, Asset & Life Cycle Registers.

• Responsible for Health & Safety during events, including contractor supervision, reviewing of H&S documentation, and working closely with the Health & Safety Manager.

• Manages the key vendor relationships to ensure the delivery of services are aligned to the statement of work and ensures compliance with key deliverables.

• Monitors and ensures office housekeeping and cleanliness is delivered to highest standards and that JLL post room functions are delivered in a timely efficient and customer orientated fashion in alignment with local requirements.

• Proactively manages spend and budget locally in line with JLL policies and procedures including the processing of PO’s, invoices, budgets as required.

• Ensures the whole FM delivery team works with a constant focus on delivering exceptional client and customer experience.

• Engages in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices at the IFM platform level including new tools, process re-engineering and other ideas that provide service delivery efficiencies.

• Drive LSEG specific initiatives such technology rollouts, benchmarking, best practices etc.

• Support account initiatives such as user experience programmes, JLL system rollouts, regional training programmes/workshops and others as appropriate, through driving implementation and consistency across your portfolio.

• Hire, attract and retain a team of top talented employees and to ensure company standards are met.

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If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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