Transport Services Supervisor

About JLL

We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Role Purpose

The Transport Services Supervisor leads and oversees the comprehensive transportation operations for multiple client sites, managing a team of transport coordinators while ensuring seamless employee transport services for social and non-sociable hours. This senior role encompasses strategic planning, budget oversight, regulatory compliance, and cross-functional leadership to deliver exceptional transport solutions in accordance with local law and company policy. The position requires advanced analytical capabilities and strategic thinking to optimize transport operations across complex, multi-site portfolios.

What this job involves

• Leading and mentoring a team of transport coordinators and support staff across multiple locations
• Developing and implementing strategic transport policies, procedures, and service standards
• Managing transport budgets, cost optimization initiatives, and financial forecasting
• Overseeing vendor relationships, contract negotiations, and performance management for transportation providers
• Conducting comprehensive analytics and reporting on transport KPIs, utilization metrics, and service quality
• Leading crisis management and business continuity planning for transport disruptions (strikes, extreme weather, security incidents)
• Driving technology initiatives and digital transformation projects for transport management systems
• Ensuring regulatory compliance across all jurisdictions and maintaining audit readiness
• Managing escalated complaints and conducting root cause analysis for service improvements
• Collaborating with senior stakeholders, client management teams, and external partners
• Leading continuous improvement initiatives and best practice implementation Overseeing training and development programs for transport team members Strategic planning for transport service expansion and optimization
• All other leadership duties and strategic initiatives as assigned
• Every day brings new challenges, and we encourage you to demonstrate leadership excellence and strategic innovation.

Sound like you? To apply you need:

• Bachelor's degree preferred or equivalent senior-level experience in transportation/facilities management
• Minimum 5-7 years progressive experience in transport operations, with 3+ years in supervisory roles
• Advanced analytical skills including proficiency in Excel, data visualization tools, and transport management systems
• Proven experience developing and implementing standard operating procedures and policy frameworks
• Demonstrated expertise in budget management, cost control, and financial analysis
• Strong vendor management and contract negotiation experience
• Excellent leadership and team development capabilities
• Advanced communication and presentation skills for senior stakeholder engagement
• Strategic thinking and change management experience
• Crisis management and business continuity planning experience
• Knowledge of transportation regulations and compliance requirements
• Project management certification or experience preferred
• Proven track record of driving process improvements and operational excellence

What you can expect from us

You'll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We'll offer you a competitive salary and benefits package commensurate with this senior leadership role.

Join us to develop your leadership strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...