What will you do?

· The primary responsibility of this position is to execute and maintain the demand & supply planning for targeted customer groups.

· Maintain demand planning processes and systems to improve forecasting accuracy.

· Analyse sales trends based on seasons, promotions, and historical sales trends.

· Manage and influence the key stakeholders in the Demand Consensus Process. Identify insights in demand that can be used to support increased revenue.

· Maintain demand plan to ensure cost effectiveness and to meet customer demands.

· Execute product demand plans to meet organization goals.

· Implement Lead Time Reduction initiatives.

· Develop lean techniques to improve demand planning metrics and processes.

· Optimize Inventory planning according to the demand and market trends to meet cost and the service objectives.

How will you do it?

· Maintaining a positive, empathetic, and professional attitude toward customers.

· Responding promptly to customer inquiries.

· Communicating with customers through various channels.

· Acknowledging and resolving customer complaints.

· Knowing our products inside and out so that you can answer questions.

· Processing orders, forms, applications, and requests.

· Keeping records of customer interactions, transactions, comments, and complaints.

· Communicating and coordinating with colleagues as necessary.

· Providing feedback on the efficiency of the customer service process.

· Ensure customer satisfaction and provide professional customer support.

What are we looking for?

Required:

Education and Experience:

· A bachelor's degree or higher in business administration, computer science, or a certification in operator or vendor management, such as the APICS Certified in Production and Inventory Management (CPIM) or the APICS Certified Supply Chain Professional (CSCP) required.

· 4+ years of experience working in planning and inventory solutions in a manufacturing environment. (experience with high growth and new product introduction is a big plus)

· Knowledge of Supply Chain processes, such as Sales and Operations Planning, MRP, Forecasting, Demand and Supply Planning, Indirect Procurement, Materials Management and Logistics.

· Use of various software and computer applications, such as Oracle, SAP, JD Edwards, SAS, APO and Microsoft Office programs, required.

Skills:

· Excellent communication skills, including written, verbal and presentation. skills; comfortable and credible with both internal stakeholders and external audiences.

· A flexible, dynamic, self-demanding and proactive individual; able to motivate him/herself and others; easily accepts constructive input from others.

· Highly organized and detail-oriented individuals.

· Strong analytical thinkers with problem-solving skills and mathematical abilities.

Preferred:

· Manufacturing experience. (HVAC a plus)

· Solving Problem Oriented.

· Strong desire of learning, benchmarking.