About Johnson Controls

At Johnson Controls, we’re transforming the environments where people live, work and play. With a presence in more than 150 countries and a team of 135,000+ employees, we deliver innovative building technologies, energy‑efficient solutions and integrated infrastructure that support the evolution of smart cities and sustainable communities.

About the Role

We’re experiencing strong regional growth and are seeking an experienced Team Leader ready to take the next step in their fire industry career. This pivotal role spans operations, contract delivery and customer account management across the Mid North Coast, with flexibility to be based in Coffs Harbour or Port Macquarie.

You’ll lead a team of field Technicians, drive operational excellence, and build strong customer relationships while contributing to the success of our service business.

What You Will Do

• Lead a hands-on field team to deliver operational KPIs

• Drive continuous improvement and operational performance

• Manage customer accounts and support business development activities

• Support the Service Team Manager with asset management

• Assist the Account Manager with monthly reporting and labour/material forecasting

• Review and approve timesheets, POs, change orders and credits

• Develop work programs and ensure accuracy, feasibility and compliance

• Coordinate and manage subcontractors

• Prepare quotes and review/approve technician-generated quotes

• Coach, mentor and support the development of Technicians

What We’re Looking For

• Relevant fire industry trade licence and 5+ years’ experience, or equivalent training and experience

• Demonstrated people leadership experience

• Strong commercial capability—planning, goal-setting, financial awareness

• Technical subject matter expertise that inspires trust and credibility

• A customer‑focused mindset with strong relationship‑building skills

• Excellent communication skills, both written and verbal

• Initiative, accountability and the ability to lead by example

Our Culture

Across our 12 Australian branches, our people thrive in a supportive and diverse workplace. You’ll join a highly skilled team with access to world‑class technologies, meaningful career pathways and a culture that values continuous growth and collaboration.

Benefits

• Competitive remuneration package

• Career development opportunities through internal and external training

• Ongoing technical and professional development

• Strong focus on work/life balance

Applicants must have the right to work in Australia.
Pre‑employment checks (references, medical, criminal history, and drug & alcohol testing) form part of our process.

Ready to Apply?

Click APPLY to submit your application confidentially. For a private conversation, contact Janis Sotelo at +64 27 406 7974 / janis.sotelo@jci.com

#LI-JS4