Build Your Best Future with the Johnson Controls Team

We’re looking for an Operations Support Administrator to join our Onehunga team!

Wormald, part of Johnson Controls, is New Zealand’s leading fire protection specialist. For 140 years, we’ve been protecting people and property nationwide with the most reliable safety products and services in the industry. As part of a global organisation with more than 117,000 employees across 150+ countries, we create intelligent buildings, efficient energy solutions, integrated infrastructure, and industry‑leading security systems.

What We Offer

• Competitive salary package and staff benefits

• Supportive, inclusive team culture

• Ongoing training, professional development, and upskilling opportunities

What You Will Do

• Coordinate planned and unplanned technician scheduling and dispatch

• Manage customer service requests from initiation through to completion

• Support BWOF compliance requirements

• Manage parts, billing tasks, and assist with collections

How You Will Do It

• Build and maintain strong relationships with internal and external customers

• Identify opportunities to improve processes, service delivery, and operational efficiency

• Contribute to business performance by delivering accurate, timely, and insightful information

What We’re Looking For

• Strong organisational skills, attention to detail, and the ability to work independently

• Excellent interpersonal and communication skills

• Associate degree preferred and/or experience in service operations or service scheduling

Please note: Pre‑employment checks—including reference checks, medical, criminal history, and drug & alcohol testing—form part of the recruitment process.

If this sounds like the right opportunity for you, Apply Now!

For more information, contact Janis at janis.sotelo@jci.com

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