Service Coordinator (Remote)
Johnson Controls
Service Coordinator (Remote)
Job Description
Duties and Responsibilities
Receive customer requests for service in a professional manner, obtaining detailed information in order to efficiently dispatch and schedule service calls.
Accurately enter service request information in our SEDU/Genesys system while the customer is on the phone.
Provide a lead role among the Service Coordinators and new hire candidates. Mentoring new hires during and after training as needed.
Participate in Operational meetings providing insight on areas requiring improvement. Evaluate current processes and recommend possible enhancements to ensure more timely and efficient customer service.
Alert management of potential problems resulting from customer or field complaints and work to resolve any customer at risk issues.
Responsible as needed for Elite line training, Mandatory PO weekly report, Temp account daily report.
Additional duties as assigned.
Minimum Qualifications/Skills
3- 5 years customer service experience
Minimum 2 years SRC experience
Ability to multi-task working in a fast-paced environment
Excellent written and communication skills
Use of SEDU/Oracle field cloud systems preferred
High School Diploma or equivalent required
HIRING HOURLY RANGE: $20-30 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
Locations
- Devens-Massachusetts-United States of America, United States of America
Salary
41,600 - 62,400 USD / yearly
41,600 - 65,520 USD / yearly
Source: Disclosed
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Ability to multi-task working in a fast-paced environmentintermediate
- Excellent written and communication skillsintermediate
Required Qualifications
- 3-5 years customer service experience (experience)
- Minimum 2 years SRC experience (experience)
- High School Diploma or equivalent required (experience)
Tags & Categories
Answer 10 quick questions to check your fit for Service Coordinator (Remote) @ Johnson Controls.
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Service Coordinator (Remote)
Johnson Controls
Service Coordinator (Remote)
Job Description
Duties and Responsibilities
Receive customer requests for service in a professional manner, obtaining detailed information in order to efficiently dispatch and schedule service calls.
Accurately enter service request information in our SEDU/Genesys system while the customer is on the phone.
Provide a lead role among the Service Coordinators and new hire candidates. Mentoring new hires during and after training as needed.
Participate in Operational meetings providing insight on areas requiring improvement. Evaluate current processes and recommend possible enhancements to ensure more timely and efficient customer service.
Alert management of potential problems resulting from customer or field complaints and work to resolve any customer at risk issues.
Responsible as needed for Elite line training, Mandatory PO weekly report, Temp account daily report.
Additional duties as assigned.
Minimum Qualifications/Skills
3- 5 years customer service experience
Minimum 2 years SRC experience
Ability to multi-task working in a fast-paced environment
Excellent written and communication skills
Use of SEDU/Oracle field cloud systems preferred
High School Diploma or equivalent required
HIRING HOURLY RANGE: $20-30 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
Locations
- Devens-Massachusetts-United States of America, United States of America
Salary
41,600 - 62,400 USD / yearly
41,600 - 65,520 USD / yearly
Source: Disclosed
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Ability to multi-task working in a fast-paced environmentintermediate
- Excellent written and communication skillsintermediate
Required Qualifications
- 3-5 years customer service experience (experience)
- Minimum 2 years SRC experience (experience)
- High School Diploma or equivalent required (experience)
Tags & Categories
Answer 10 quick questions to check your fit for Service Coordinator (Remote) @ Johnson Controls.
Related Books and Jobs