ACF2 & RACF - Technology Support I

Location: Tampa, FL, United States

Job Family: Technology Support

About the Role

At JPMorgan Chase, we are at the forefront of financial innovation, leveraging cutting-edge technology to deliver secure and reliable services to our global clients. The ACF2 & RACF - Technology Support I role in our Tampa, FL technology center is pivotal in maintaining the operational integrity of our mainframe infrastructure, which underpins critical banking operations such as transaction processing, risk management, and customer data security. As a key member of the Technology Support team, you will ensure seamless end-to-end application service delivery by managing access controls and security systems in a highly regulated financial environment. This position offers the opportunity to contribute to one of the world's largest financial institutions while gaining hands-on experience in enterprise-level security support. In this role, you will dive into the complexities of ACF2 and RACF systems, providing essential support for user access, permission management, and security compliance. You will collaborate with cross-functional teams, including developers, compliance officers, and operations staff, to troubleshoot issues, implement secure configurations, and respond to incidents that could impact our financial services. Your work will directly support JPMorgan Chase's commitment to robust cybersecurity, helping to protect sensitive data and maintain trust with clients in an industry where regulatory adherence is non-negotiable. Expect a dynamic environment with opportunities for on-call support and continuous learning in mainframe technologies. Joining JPMorgan Chase means becoming part of a diverse, inclusive culture that values innovation and professional growth. In Tampa's state-of-the-art facility, you will have access to world-class resources and mentorship to advance your career in technology support. We prioritize work-life balance and offer competitive benefits tailored to support your well-being. If you are passionate about securing financial systems and thrive in a collaborative setting, this role is an ideal step to build your expertise within a leading global bank.

Key Responsibilities

• Monitor and maintain ACF2 and RACF security configurations to ensure operational stability of mainframe applications
• Provide first-line support for access management issues, including user provisioning, de-provisioning, and permission audits
• Collaborate with application development teams to implement secure access controls for end-to-end infrastructure services
• Perform routine security reviews and vulnerability assessments to mitigate risks in JPMorgan Chase's financial systems
• Respond to security incidents and escalate complex issues to senior support teams
• Document security procedures and maintain compliance with regulatory requirements in the financial services industry
• Assist in the integration of ACF2/RACF with enterprise identity management tools
• Participate in on-call rotations to support 24/7 technology operations
• Contribute to process improvements for efficient service delivery in Tampa's technology hub
• Ensure adherence to JPMorgan Chase's data protection and privacy standards

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience
• Minimum of 2 years of hands-on experience with ACF2 or RACF mainframe security systems
• Strong understanding of z/OS operating system and mainframe environments
• Experience in access control, user provisioning, and security administration in a financial services context
• Familiarity with compliance standards such as SOX, PCI-DSS, and internal JPMorgan Chase security policies
• Ability to work in a fast-paced, 24/7 operational environment with on-call rotation
• U.S. work authorization required; no sponsorship available

Preferred Qualifications

• Certification in mainframe security (e.g., IBM z/OS Security Professional)
• Experience with automation tools like JCL, REXX, or ISPF for security management
• Prior exposure to multi-factor authentication and privileged access management in banking systems
• Knowledge of cybersecurity frameworks like NIST or ISO 27001
• Experience supporting high-volume transaction processing in a global financial institution

Required Skills

• Proficiency in ACF2 and RACF administration
• Knowledge of z/OS and mainframe security protocols
• Experience with access control lists (ACLs) and resource protection
• Scripting skills in REXX, CLIST, or JCL
• Understanding of LDAP integration and single sign-on (SSO)
• Familiarity with auditing tools like SMF and SYSLOG
• Strong problem-solving and troubleshooting abilities
• Excellent communication skills for cross-functional collaboration
• Attention to detail in compliance and risk management
• Ability to handle high-pressure situations in operational support
• Team-oriented mindset with customer service focus
• Analytical skills for security vulnerability assessments
• Adaptability to evolving cybersecurity threats in finance
• Proficiency in Microsoft Office and ticketing systems (e.g., ServiceNow)
• Basic understanding of network security principles

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and certifications
• Employee stock purchase plan and performance-based bonuses
• On-site fitness centers and wellness programs at the Tampa campus
• Flexible work arrangements and parental leave benefits
• Access to JPMorgan Chase's global mobility and career development opportunities

JP Morgan Chase is an equal opportunity employer.