AI Engagement Specialist

Location: Wilmington, DE, United States

Job Family: Process Improvement

About the Role

At JP Morgan Chase, we are at the forefront of leveraging artificial intelligence to transform the financial services landscape, particularly in commerce operations. As an AI Engagement Specialist in our Wilmington, DE office, you will play a pivotal role in inspiring and driving AI adoption across teams to elevate customer experiences and streamline operational efficiencies. This position within the Process Improvement category focuses on integrating cutting-edge AI technologies into our commerce platforms, enabling personalized banking services, fraud detection, and automated transaction processing that delight customers while reducing operational costs. You will work closely with innovators in our Commercial Banking and Consumer & Community Banking divisions to identify high-impact AI opportunities that align with our commitment to responsible innovation in the financial sector. Your day-to-day responsibilities will involve collaborating with product managers, data scientists, and business leaders to assess current commerce workflows and propose AI-driven enhancements, such as intelligent chatbots for customer support or predictive models for inventory management in payment systems. You will lead engagement initiatives, including hands-on workshops and pilot programs, to build enthusiasm and capability for AI tools among employees. By measuring adoption metrics and delivering insightful reports to executive stakeholders, you will ensure that AI initiatives deliver measurable value, such as improved customer satisfaction scores and faster processing times, all while adhering to JP Morgan Chase's stringent standards for data security and ethical AI use in a regulated environment. This role offers a unique opportunity to contribute to JP Morgan Chase's vision of a smarter, more efficient financial ecosystem. If you are passionate about the intersection of AI and finance, with a knack for change management and a deep understanding of commerce dynamics, join us in Wilmington, DE, to help shape the future of banking. We value diverse perspectives and provide a supportive environment with robust professional growth opportunities to help you thrive in this dynamic field.

Key Responsibilities

• Collaborate with cross-functional teams to identify opportunities for AI integration in customer-facing commerce platforms at JP Morgan Chase
• Develop and execute strategies to promote AI adoption, enhancing customer experiences through personalized recommendations and efficient transaction processing
• Conduct workshops and training sessions to educate employees on AI tools and their benefits for operational efficiency
• Analyze current processes in commerce operations and recommend AI-driven improvements to reduce costs and errors
• Partner with product and engineering teams to pilot AI solutions, measuring impact on key metrics like customer satisfaction and throughput
• Monitor AI implementation outcomes, providing reports to senior leadership on ROI and adoption rates
• Ensure all AI initiatives comply with JP Morgan Chase's risk management and ethical AI guidelines
• Foster a culture of innovation by sharing best practices from the financial services industry
• Support the integration of AI with existing systems like core banking platforms and payment gateways

Required Qualifications

• Bachelor's degree in Computer Science, Business Administration, Information Technology, or a related field
• At least 3 years of experience in AI, machine learning, or digital transformation initiatives within the financial services sector
• Proven track record of driving technology adoption in large-scale organizations, preferably in banking or commerce
• Strong understanding of AI applications in customer experience enhancement and operational processes
• Excellent communication and stakeholder management skills, with experience presenting to executive leadership
• Familiarity with regulatory compliance in financial services, including data privacy standards like GDPR and CCPA

Preferred Qualifications

• Advanced degree (Master's or MBA) in AI, Data Science, or Finance
• Experience working at a major financial institution like JP Morgan Chase or similar
• Certification in AI/ML frameworks (e.g., AWS Certified Machine Learning or Google Cloud AI)
• Background in agile methodologies and change management within fintech environments

Required Skills

• Proficiency in AI and machine learning concepts, including natural language processing and predictive analytics
• Experience with AI platforms like TensorFlow, PyTorch, or cloud-based services (AWS SageMaker, Azure AI)
• Strong data analysis skills using tools like Python, R, or SQL
• Knowledge of financial services technologies, such as blockchain, APIs, and secure payment systems
• Excellent presentation and facilitation skills for stakeholder engagement
• Project management expertise, including tools like Jira or Microsoft Project
• Analytical mindset for assessing AI impact on business metrics
• Interpersonal skills for building relationships across diverse teams
• Understanding of ethical AI principles and bias mitigation in financial applications
• Adaptability to fast-paced environments in the banking industry
• Technical writing for documentation of AI strategies and outcomes
• Familiarity with regulatory frameworks in finance (e.g., SOX, Basel III)

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and access to internal training programs
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at JP Morgan Chase locations
• Flexible work arrangements, including hybrid options in Wilmington, DE

JP Morgan Chase is an equal opportunity employer.