AI & Innovation Lead – APAC Market Operations

Location: Singapore, Singapore

Job Family: Operations Automation

About the Role

At JP Morgan Chase, we are at the forefront of redefining the future of financial services through cutting-edge technology and innovation. As the AI & Innovation Lead – APAC Market Operations, you will play a pivotal role in revolutionizing our Markets Operations division by leveraging artificial intelligence and digital transformation to enhance efficiency, reduce risks, and deliver superior client experiences across the Asia-Pacific region. Based in our state-of-the-art office in Singapore, this position offers the chance to lead transformative projects in a dynamic, high-impact environment, collaborating with global teams to drive JP Morgan's leadership in AI-powered financial operations. In this leadership role, you will spearhead the integration of AI solutions into core Markets Operations functions, such as trade confirmation, settlement, and reconciliation, tailoring strategies to the unique demands of APAC markets including equities, fixed income, and FX. You will identify opportunities for automation using machine learning models to predict operational bottlenecks, detect anomalies in real-time, and optimize resource allocation, all while ensuring adherence to stringent regulatory standards from bodies like the Monetary Authority of Singapore and Hong Kong Monetary Authority. Working closely with technology, front-office traders, and compliance experts, you will champion agile innovation pilots that scale firm-wide, contributing to JP Morgan's commitment to operational excellence and sustainable growth in one of the world's most vibrant financial hubs. We seek a visionary leader passionate about AI's potential in finance, with a proven ability to navigate complex stakeholder landscapes and deliver measurable results. This role not only demands technical acumen but also strategic foresight to align APAC initiatives with JP Morgan's global innovation agenda. Join us to shape the next era of Markets Operations, where your expertise will directly impact billions in assets under management and solidify JP Morgan Chase's position as an industry innovator.

Key Responsibilities

• Lead the development and implementation of AI-driven solutions to automate and optimize Markets Operations processes across APAC, focusing on trade lifecycle management and post-trade processing
• Collaborate with cross-functional teams including technology, risk, compliance, and front-office stakeholders to identify innovation opportunities and drive digital transformation initiatives
• Oversee the design, testing, and deployment of AI models for predictive analytics, anomaly detection, and process automation in high-volume trading environments
• Ensure AI initiatives comply with JP Morgan Chase's risk management frameworks and APAC regulatory requirements, such as those from the Monetary Authority of Singapore (MAS)
• Mentor and build a high-performing team of AI specialists and operations experts, fostering a culture of innovation within the Markets Operations group
• Monitor emerging AI technologies and trends in financial services, recommending strategic investments to enhance operational efficiency and client services
• Partner with global JP Morgan teams to align APAC initiatives with firm-wide innovation strategies, sharing best practices and scaling successful pilots
• Develop KPIs and metrics to measure the impact of AI projects on operational costs, error rates, and processing times, reporting to senior leadership
• Drive vendor evaluations and integrations for AI tools, ensuring seamless incorporation into JP Morgan's technology ecosystem

Required Qualifications

• Bachelor's degree in Computer Science, Data Science, Engineering, or a related field; advanced degree preferred
• Minimum of 8-10 years of experience in operations, technology, or innovation roles within the financial services industry
• Proven track record of leading AI and digital transformation initiatives in a large-scale financial institution
• Deep understanding of APAC market operations, including regulatory environments in key markets like Singapore, Hong Kong, and Japan
• Experience with AI/ML technologies and their application in automating financial processes such as trade settlement and risk management
• Strong project management skills with experience in agile methodologies and cross-functional team leadership

Preferred Qualifications

• MBA or Master's in AI/Data Science from a reputable institution
• Prior experience at a global investment bank like JP Morgan Chase or similar
• Familiarity with APAC-specific financial regulations (e.g., MAS guidelines in Singapore)
• Hands-on experience with cloud platforms (AWS, Azure) and AI frameworks (TensorFlow, PyTorch) in production environments

Required Skills

• Expertise in AI/ML algorithms and machine learning frameworks (e.g., scikit-learn, TensorFlow)
• Proficiency in programming languages such as Python, Java, or R for data analysis and automation
• Strong knowledge of financial markets, derivatives, and securities processing in APAC
• Experience with big data technologies (Hadoop, Spark) and cloud computing (AWS, GCP)
• Project management tools like Jira, Confluence, or Microsoft Project
• Analytical and problem-solving skills for complex operational challenges
• Excellent communication and stakeholder management abilities
• Leadership and team-building skills in a matrixed organization
• Understanding of regulatory compliance in financial services (e.g., GDPR, MAS guidelines)
• Agile and DevOps methodologies for rapid iteration and deployment
• Data visualization tools (Tableau, Power BI) for reporting insights
• Risk assessment and ethical AI practices in high-stakes environments
• Cross-cultural collaboration skills for APAC diverse teams
• Innovation mindset with experience in prototyping and proof-of-concepts

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• Wellness programs including gym memberships and mental health support
• Relocation assistance for international moves within APAC

JP Morgan Chase is an equal opportunity employer.