Americas Cash Operations – Control Manager Lead – Vice President

Location: Tampa, FL, United States

Job Family: Control Officers

About the Role

At JP Morgan Chase, we are at the forefront of financial services innovation, and our Americas Cash Operations team plays a pivotal role in ensuring seamless, secure, and efficient cash management across the region. As a Control Manager Lead – Vice President in this dynamic group, you will spearhead risk and control management efforts, driving regulatory compliance and operational excellence. Reporting to the Head of Controls for Americas Cash Operations, you will lead initiatives to identify, assess, and mitigate risks in high-volume transaction processing, payments, and settlements. This role demands a strategic mindset to align controls with JP Morgan's global standards while fostering a proactive risk culture in a complex, matrixed organization based in Tampa, FL. Your primary focus will be on building and enhancing the risk and control self-assessment (RCSA) framework, monitoring key risk indicators, and ensuring adherence to U.S. regulations such as Dodd-Frank and OCC guidelines. You will collaborate closely with cross-functional partners in Operations, Technology, Compliance, and Audit to integrate robust controls into daily processes and emerging initiatives, such as digital payment solutions. By leading root cause analyses for control issues and preparing for regulatory examinations, you will contribute directly to the resilience and integrity of JP Morgan's cash operations, minimizing disruptions and protecting client assets in a high-stakes environment. This Vice President-level position offers a unique opportunity to influence operational strategy at one of the world's largest financial institutions. You will mentor a team of control professionals, drive continuous improvement through data-driven insights, and report to senior leadership on risk performance. If you thrive in a role that combines technical expertise with leadership impact, join JP Morgan Chase to advance your career while safeguarding the efficiency of Americas Cash Operations.

Key Responsibilities

• Lead the development and maintenance of a robust risk and control framework for Americas Cash Operations, ensuring alignment with JP Morgan Chase's enterprise risk management standards
• Oversee the identification, assessment, and mitigation of operational risks in cash processing, settlements, and payments activities across the Americas region
• Drive regulatory compliance initiatives, including preparation for audits, examinations, and reporting to bodies like the OCC and Federal Reserve
• Collaborate with senior stakeholders in Operations, Risk, Compliance, and Technology to enhance control processes and operational efficiency
• Monitor key risk indicators (KRIs) and control metrics, implementing corrective actions to prevent control deficiencies
• Foster a culture of risk awareness and accountability within the team, providing training and guidance on control best practices
• Lead the response to control-related incidents, root cause analysis, and lessons learned to improve resilience in cash operations
• Support the integration of new technologies and processes, ensuring controls are embedded from the outset
• Report on risk and control performance to executive leadership and governance committees
• Mentor and develop junior control managers, building a high-performing team within JP Morgan's Control Management function

Required Qualifications

• Bachelor's degree in Finance, Business Administration, Risk Management, or a related field
• Minimum of 10 years of experience in risk management, control functions, or operational risk within the financial services industry
• Proven track record in leading control management initiatives in cash operations or similar high-volume transaction environments
• Strong knowledge of regulatory requirements including Dodd-Frank, Basel III, and OCC guidelines applicable to U.S. banking operations
• Experience in developing and implementing risk and control frameworks for large-scale financial institutions
• Demonstrated ability to manage cross-functional teams in a matrixed organization
• Professional certifications such as CRCM (Certified Regulatory Compliance Manager) or FRM (Financial Risk Manager)

Preferred Qualifications

• Advanced degree (MBA or Master's in Risk Management)
• Prior experience at a major financial institution like JP Morgan Chase in cash management or operations control
• Familiarity with JP Morgan's internal control systems and tools such as the Risk and Control Self-Assessment (RCSA) framework
• Experience with automation and technology-driven risk monitoring in cash operations
• Background in leading audit responses and regulatory examinations for cash processing functions

Required Skills

• Expertise in operational risk management and control frameworks
• In-depth knowledge of cash operations, payments, and settlements in financial services
• Strong regulatory compliance and reporting skills
• Proficiency in risk assessment tools and methodologies (e.g., RCSA, KRI monitoring)
• Excellent analytical and problem-solving abilities
• Leadership and team management experience in a fast-paced environment
• Superior communication and stakeholder engagement skills
• Project management proficiency, including Agile or Six Sigma methodologies
• Technical skills in data analytics tools like SQL, Excel, or Tableau
• Familiarity with financial regulations and banking operations
• Ability to handle confidential information with integrity
• Strategic thinking for long-term risk mitigation
• Adaptability to evolving regulatory landscapes
• Strong organizational skills for managing multiple priorities

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee stock purchase plan and other financial wellness benefits
• Wellness programs including gym memberships and mental health support
• Flexible work arrangements and relocation assistance for eligible roles

JP Morgan Chase is an equal opportunity employer.