Analyst – Business Change Management

Location: LONDON, LONDON, United Kingdom

Job Family: Business Support Management

About the Role

At JP Morgan Chase, we are a leading global financial services firm with one of the largest and most well-respected Markets businesses in the world. As an Analyst in Business Change Management within our Markets Front Office in London, you will play a pivotal role in supporting the seamless integration of new business processes, systems, and regulatory requirements. This position involves working closely with traders, risk managers, and technology teams to drive change initiatives that enhance operational efficiency and service delivery. You will contribute to JP Morgan's commitment to innovation and client excellence in a dynamic, high-stakes environment where precision and collaboration are key to success in the competitive financial markets. Your primary focus will be on developing and implementing change management strategies that ensure minimal disruption to Front Office activities. This includes conducting thorough impact analyses, creating tailored training programs, and facilitating communication across diverse stakeholder groups. You will leverage your understanding of Markets operations—such as equities, fixed income, and derivatives trading—to align changes with business objectives and regulatory frameworks like MiFID II. By monitoring project progress and providing actionable insights, you will help mitigate risks and foster a culture of continuous improvement within JP Morgan's global network. This role offers an exciting opportunity to grow your career in a supportive, inclusive environment at JP Morgan Chase. You will gain exposure to cutting-edge financial technologies and collaborate with industry leaders, building skills that are transferable across the firm's vast operations. We value diverse perspectives and encourage professional development through mentorship and training, positioning you for long-term success in the financial services industry.

Key Responsibilities

• Collaborate with Markets Front Office teams to identify and implement business change initiatives for seamless onboarding of new processes or systems
• Develop and execute change management plans to minimize disruptions during transitions, ensuring compliance with JP Morgan's risk and control standards
• Facilitate stakeholder engagement across business units, technology, and compliance to support effective service delivery
• Monitor and report on key performance indicators for change projects, providing insights to senior management
• Conduct impact assessments and training sessions for end-users affected by business changes
• Support regulatory onboarding requirements, including documentation and audit trails for Markets activities
• Identify opportunities for process improvements to enhance operational efficiency in the Front Office
• Coordinate with global teams to align change initiatives with JP Morgan's broader strategic objectives
• Manage documentation and knowledge transfer to ensure sustainability of implemented changes

Required Qualifications

• Bachelor's degree in Business, Finance, or a related field
• Minimum of 2 years of experience in business change management, project coordination, or onboarding within financial services
• Strong understanding of Markets Front Office operations, including trading, risk management, and regulatory compliance
• Proficiency in project management methodologies such as Agile or Waterfall
• Excellent communication skills with the ability to interact with senior stakeholders
• Knowledge of financial regulations like MiFID II and EMIR relevant to UK markets

Preferred Qualifications

• Experience in JP Morgan Chase or similar investment banking environment
• Certification in Change Management (e.g., Prosci) or Project Management (e.g., PMP)
• Familiarity with Markets technology platforms and data analytics tools
• Previous exposure to cross-functional teams in a global financial institution

Required Skills

• Project management and coordination
• Change management expertise
• Stakeholder engagement and communication
• Financial markets knowledge
• Regulatory compliance awareness
• Analytical and problem-solving abilities
• Attention to detail and organizational skills
• Proficiency in Microsoft Office Suite (Excel, PowerPoint)
• Data analysis and reporting
• Team collaboration and leadership
• Risk assessment and mitigation
• Adaptability in fast-paced environments
• Documentation and process mapping
• Cross-functional team experience

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance coverage
• Generous 401(k) matching and pension contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness initiatives at JP Morgan offices
• Global mobility opportunities and relocation support

JP Morgan Chase is an equal opportunity employer.