Application Support Engineer III

Location: Jersey City, NJ, United States

Job Family: Technology Support

About the Role

At JP Morgan Chase, we are a leading global financial services firm with operations spanning investment banking, consumer and community banking, commercial banking, and asset management. As an Application Support Engineer III in our Technology Support team based in Jersey City, NJ, you will play a pivotal role in ensuring the seamless operation of our cutting-edge applications that power trading, risk analysis, and client services worldwide. This position demands a blend of technical expertise and a proactive mindset to support our commitment to innovation and reliability in the financial industry, where even brief downtimes can have significant impacts on global markets. In this role, you will provide advanced support for complex, high-stakes applications, troubleshooting issues that arise in real-time trading environments and collaborating with elite development teams to implement robust solutions. Your responsibilities will include monitoring system health using sophisticated tools, conducting root cause analyses, and driving continuous improvements to minimize risks and enhance performance. You will engage with cross-functional stakeholders across our Corporate & Investment Bank division, ensuring that our technology aligns with stringent regulatory requirements and business objectives, all while contributing to a culture of operational excellence at one of the world's most respected financial institutions. We value engineers who thrive in dynamic, fast-paced settings and are passionate about leveraging technology to solve real-world financial challenges. Joining JP Morgan Chase means access to unparalleled resources for professional growth, including mentorship from industry leaders and opportunities to work on transformative projects that shape the future of finance. If you are ready to propel our operational success with your technical acumen and dedication to improvement, this role offers a rewarding path in a supportive, innovative environment.

Key Responsibilities

• Provide tier 3 support for mission-critical applications supporting JP Morgan Chase's global trading and risk management platforms
• Monitor application performance using advanced tools to proactively identify and resolve issues impacting financial operations
• Collaborate with development teams to diagnose, troubleshoot, and fix production incidents in real-time
• Implement continuous improvement initiatives to enhance system reliability and reduce downtime in a high-volume trading environment
• Ensure compliance with regulatory standards by conducting audits and maintaining secure application environments
• Develop and maintain documentation for support processes, including root cause analysis for incidents
• Participate in on-call rotations to support 24/7 operations for global markets
• Work with stakeholders across asset management and corporate banking to align support with business needs
• Automate routine support tasks using scripting and tools to improve efficiency in financial workflows
• Contribute to post-incident reviews to drive operational excellence and prevent recurrence in banking systems

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 5 years of experience in application support, incident management, and troubleshooting in a financial services environment
• Strong knowledge of Java, Python, or similar programming languages used in banking applications
• Experience with monitoring tools such as Splunk, AppDynamics, or similar for production systems
• Familiarity with cloud platforms like AWS or Azure in a regulated financial context
• Proven ability to handle high-pressure situations and ensure 24/7 system availability for critical trading platforms
• Understanding of financial regulations such as SOX, GDPR, and PCI-DSS compliance

Preferred Qualifications

• Advanced certifications like AWS Certified Solutions Architect or ITIL Foundation
• Experience supporting real-time trading systems or risk management applications at a major bank
• Knowledge of DevOps practices including CI/CD pipelines and containerization with Docker/Kubernetes
• Prior work in agile environments with cross-functional teams in investment banking
• Master's degree in a technical field or MBA with a focus on fintech

Required Skills

• Proficiency in Java and Python for application debugging
• Expertise in SQL for database querying in financial systems
• Strong problem-solving and analytical skills for incident resolution
• Knowledge of Unix/Linux operating systems
• Experience with middleware technologies like Kafka or MQ in banking
• Familiarity with version control systems such as Git
• Excellent communication skills for stakeholder interactions
• Attention to detail in compliance-driven environments
• Ability to work collaboratively in team settings
• Time management skills for handling multiple priorities
• Understanding of networking protocols and security best practices
• Scripting abilities in Bash or PowerShell
• Agile methodology experience
• Customer service orientation for internal business users
• Adaptability to fast-paced financial markets

Benefits

• Competitive base salary and performance-based annual bonuses tied to firm success
• Comprehensive health, dental, and vision insurance with low employee premiums
• 401(k) retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick days, and parental leave
• Professional development programs with tuition reimbursement for certifications and advanced degrees
• Employee stock purchase plan and access to financial wellness resources
• On-site fitness centers, wellness programs, and mental health support
• Flexible work arrangements including hybrid options in Jersey City location

JP Morgan Chase is an equal opportunity employer.