Application Support III

Location: Ciudad Autónoma de Buenos Aires, Argentina

Job Family: Technology Support

About the Role

At JP Morgan Chase, we are a leading global financial services firm with operations spanning investment banking, consumer and community banking, commercial banking, and asset and wealth management. Our Technology Support teams play a pivotal role in ensuring the seamless operation of our cutting-edge applications that power everything from high-frequency trading to client wealth advisory services. As an Application Support III in our Buenos Aires office, you will join a dynamic team dedicated to enhancing application reliability, solving complex business challenges, and driving innovation in a collaborative, learning-focused environment. This role is ideal for seasoned professionals passionate about technology's impact on the financial industry, where you'll contribute to systems that handle trillions in assets daily. In this position, you will provide advanced support for critical applications, troubleshooting issues that could affect global markets and ensuring minimal disruption to our clients' operations. You'll work closely with developers, business analysts, and infrastructure teams to diagnose problems, implement fixes, and optimize performance using modern tools and methodologies. Your efforts will directly support JP Morgan's commitment to innovation, such as integrating AI-driven analytics into our platforms to enhance decision-making in volatile financial landscapes. Based in the vibrant Ciudad Autónoma de Buenos Aires, you'll benefit from a supportive local culture while engaging with our worldwide network. We foster a culture of continuous learning and growth, offering opportunities to upskill in emerging technologies like cloud computing and automation. As part of JP Morgan Chase, you'll have access to world-class resources and mentorship to advance your career in financial technology. If you're ready to make a tangible impact on one of the world's most influential financial institutions, apply today to help shape the future of banking.

Key Responsibilities

• Provide tier-3 support for mission-critical applications, diagnosing and resolving production issues to minimize downtime in JP Morgan's global financial operations
• Collaborate with development teams to enhance application performance and implement innovative solutions for business challenges in investment banking and asset management
• Monitor application health using tools like Splunk or AppDynamics, proactively identifying and mitigating risks in real-time trading environments
• Drive root cause analysis for incidents, documenting findings and recommending process improvements to enhance system reliability
• Support the deployment and maintenance of applications in a cloud-hybrid infrastructure, ensuring compliance with JP Morgan's security and regulatory standards
• Engage in knowledge-sharing sessions and contribute to a learning-focused culture by mentoring junior support staff
• Work closely with cross-functional teams in Buenos Aires and global offices to align technology support with business objectives
• Participate in on-call rotations to ensure 24/7 availability for critical financial systems
• Innovate support processes by integrating automation tools to streamline incident resolution and reduce manual efforts

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 5 years of experience in application support or IT operations within the financial services industry
• Proven experience troubleshooting complex application issues in a high-volume trading or banking environment
• Strong understanding of software development lifecycle (SDLC) and agile methodologies
• Experience with monitoring tools and incident management processes in a 24/7 operational setting
• Fluency in English; proficiency in Spanish is advantageous for the Buenos Aires location
• Ability to obtain necessary security clearances for handling sensitive financial data

Preferred Qualifications

• Experience supporting Java-based applications or financial trading platforms at a global bank
• Knowledge of cloud technologies such as AWS or Azure in a hybrid financial services environment
• Certification in ITIL or similar service management frameworks
• Prior work with JP Morgan Chase systems or similar large-scale financial institutions
• Familiarity with regulatory compliance standards like GDPR or Basel III

Required Skills

• Proficiency in Java, Python, or SQL for application troubleshooting
• Expertise in Linux/Unix operating systems and shell scripting
• Knowledge of database management systems like Oracle or SQL Server
• Experience with middleware technologies such as Apache Kafka or IBM MQ
• Strong analytical and problem-solving abilities in high-pressure environments
• Excellent communication skills for collaborating with global stakeholders
• Familiarity with DevOps tools like Jenkins, Git, and Docker
• Understanding of network protocols and cybersecurity basics
• Ability to work independently and as part of a team in a fast-paced setting
• Attention to detail for ensuring data accuracy in financial applications
• Adaptability to evolving technologies in the fintech space
• Time management skills for handling multiple incidents simultaneously
• Customer service orientation focused on business user satisfaction

Benefits

• Competitive base salary and performance-based bonuses aligned with JP Morgan's financial services standards
• Comprehensive health, dental, and vision insurance coverage for employees and dependents
• Retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick leave, and parental leave policies
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee wellness programs featuring gym memberships and mental health support
• Flexible work arrangements, including hybrid options in the Buenos Aires office
• Global mobility support for career advancement within JP Morgan Chase's international network

JP Morgan Chase is an equal opportunity employer.