Application Support - Technology Support III

Location: Wilmington, DE, United States

Job Family: Technology Support

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a commitment to innovation and operational excellence. The Application Support - Technology Support III role in our Wilmington, DE technology hub is pivotal in maintaining the reliability of our large-scale banking platforms that power everything from retail banking to investment services. As a key member of the technology support team, you will ensure seamless operations in a dynamic environment where technology directly impacts business outcomes for millions of clients worldwide. This position demands a blend of technical expertise and a proactive mindset to support the firm's mission of delivering superior financial solutions while upholding the highest standards of security and compliance. In this role, you will dive deep into troubleshooting complex issues across our enterprise applications, collaborating closely with developers, infrastructure teams, and business stakeholders to resolve incidents swiftly and prevent future disruptions. You will leverage advanced monitoring tools to oversee system health, automate routine tasks, and contribute to continuous improvement initiatives that align with JP Morgan's agile and DevOps practices. Your work will directly support critical functions like transaction processing and risk management, ensuring our systems remain resilient against the demands of a 24/7 global market. We value professionals who thrive in high-stakes settings and are passionate about the intersection of technology and finance. Joining JP Morgan Chase means becoming part of a supportive culture that invests in your growth through extensive training, mentorship, and career pathways. If you are ready to contribute to one of the world's most admired financial institutions, apply today to help drive our technology forward.

Key Responsibilities

• Provide tier-3 support for mission-critical banking applications, ensuring minimal downtime and high availability
• Monitor system performance and proactively identify potential issues using tools like Splunk and AppDynamics
• Collaborate with development teams to diagnose, replicate, and resolve production defects in financial systems
• Manage incident response and root cause analysis for application outages, adhering to JP Morgan's escalation protocols
• Implement and maintain monitoring alerts and automation scripts to enhance operational efficiency
• Support deployment activities for application releases in a controlled, compliant manner
• Document support procedures and knowledge base articles to facilitate team knowledge sharing
• Ensure all support activities comply with financial regulations and internal security policies
• Participate in on-call rotations to provide 24/7 support for global banking operations

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 5 years of experience in application support within a financial services environment
• Proven track record in troubleshooting and resolving complex technical issues in large-scale systems
• Strong understanding of banking applications and regulatory compliance standards such as SOX and GDPR
• Experience with incident management tools and processes in a high-availability environment
• Ability to work in a fast-paced, 24/7 operational setting with on-call rotations

Preferred Qualifications

• Advanced certifications such as ITIL v4 Foundation or AWS Certified SysOps Administrator
• Experience supporting Java-based applications in a cloud-hybrid environment at JP Morgan Chase
• Familiarity with agile methodologies and DevOps practices in financial technology
• Prior exposure to mainframe technologies like z/OS in banking operations

Required Skills

• Proficiency in Java, SQL, and scripting languages like Python or Bash
• Expertise in application monitoring tools such as Splunk, Dynatrace, or ELK Stack
• Strong problem-solving and analytical skills for complex troubleshooting
• Knowledge of cloud platforms like AWS or Azure in financial contexts
• Experience with ticketing systems like ServiceNow or Jira
• Understanding of networking protocols and database management (e.g., Oracle, SQL Server)
• Excellent communication skills for cross-functional collaboration
• Attention to detail and ability to handle high-pressure situations
• Familiarity with CI/CD pipelines and version control (e.g., Git)
• Regulatory knowledge in financial services (e.g., PCI-DSS, Basel III)
• Team-oriented mindset with strong documentation habits
• Adaptability to evolving technologies in banking infrastructure

Benefits

• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement for certifications
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Flexible work arrangements and hybrid office options in Wilmington, DE
• Access to JP Morgan's global mobility and career advancement opportunities

JP Morgan Chase is an equal opportunity employer.