Applications Support / Technology Support III

Location: Louisville, KY, United States

Job Family: Technology Support

About the Role

At JP Morgan Chase, we are at the forefront of financial innovation, powering the world's most important financial institutions with cutting-edge technology. As an Applications Support / Technology Support III in our Louisville, KY office, you will play a pivotal role in ensuring operational excellence within our large-scale technology environment. This position is within the Technology Support category, focusing on maintaining the reliability and performance of critical banking applications that support global transactions, client services, and regulatory compliance. You will join a dynamic team dedicated to minimizing disruptions and enabling seamless business outcomes in one of the largest banks in the world. In this role, you will provide advanced tier 3 support for complex applications, troubleshooting issues that impact JP Morgan Chase's core financial operations. Responsibilities include monitoring system health, performing root cause analysis on incidents, and collaborating with engineering teams to implement fixes and enhancements. You will work with technologies integral to the financial services industry, such as secure transaction processing systems and data analytics platforms, while adhering to strict compliance standards like those from the SEC and Federal Reserve. Your efforts will directly contribute to the stability of services that handle trillions in assets, ensuring our clients receive uninterrupted access to world-class banking solutions. We seek a proactive professional with deep technical expertise and a passion for problem-solving in high-stakes environments. This position offers the opportunity to grow within JP Morgan Chase's renowned technology organization, with exposure to innovative projects in fintech, cybersecurity, and cloud migration. If you thrive in a collaborative, fast-paced setting and are committed to driving operational resilience, join us in Louisville to help shape the future of finance.

Key Responsibilities

• Provide tier 3 support for mission-critical applications, ensuring minimal downtime and high availability in JP Morgan Chase's global banking platforms
• Monitor system performance and proactively identify potential issues to prevent disruptions in financial transactions and client services
• Collaborate with development teams to diagnose, replicate, and resolve application bugs and performance bottlenecks
• Manage incident response processes, including root cause analysis and post-incident reviews to enhance operational resilience
• Implement and maintain monitoring tools and alerting systems for real-time visibility into technology infrastructure
• Support change management by testing and deploying updates to production environments while adhering to compliance standards
• Document support procedures, knowledge base articles, and troubleshooting guides for team reference
• Engage with business stakeholders to understand requirements and translate them into technical support solutions
• Participate in on-call rotations to handle escalated issues outside business hours
• Contribute to continuous improvement initiatives, such as automation of routine support tasks to drive efficiency

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 5 years of experience in applications support or technology support roles within a financial services environment
• Proven experience with troubleshooting and resolving complex technical issues in large-scale systems
• Strong understanding of banking applications, middleware, and database systems
• Experience with incident management, change management, and problem resolution processes
• Ability to work in a fast-paced, 24/7 operational environment with on-call rotations
• Familiarity with regulatory compliance standards in the financial industry, such as SOX and GDPR

Preferred Qualifications

• Advanced certifications such as ITIL, CompTIA, or AWS Certified SysOps Administrator
• Experience supporting Java-based applications or mainframe technologies in a banking context
• Knowledge of agile methodologies and DevOps practices in technology support
• Prior experience at a major financial institution like JP Morgan Chase
• Master's degree in a relevant technical field

Required Skills

• Proficiency in Java, SQL, and scripting languages like Python or Bash
• Expertise in monitoring tools such as Splunk, AppDynamics, or Nagios
• Strong knowledge of Linux/Unix and Windows operating systems
• Experience with cloud platforms like AWS or Azure in a financial context
• Incident management and ticketing systems like ServiceNow or Jira
• Database administration skills for Oracle, SQL Server, or similar
• Networking fundamentals including TCP/IP, firewalls, and load balancers
• Problem-solving and analytical thinking for complex technical issues
• Excellent communication skills for cross-functional collaboration
• Attention to detail and ability to manage multiple priorities
• Adaptability in a high-pressure financial services environment
• Understanding of cybersecurity best practices and data privacy
• Team collaboration and leadership in support scenarios
• Time management for on-call and shift-based responsibilities
• Familiarity with agile and DevOps tools like Jenkins or Git

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement for certifications
• Employee stock purchase plan and performance-based bonuses
• Wellness programs with gym memberships and mental health support
• Flexible work arrangements, including hybrid options in Louisville, KY
• Access to JP Morgan Chase's global mobility and career advancement opportunities

JP Morgan Chase is an equal opportunity employer.