Argentina Payments Client Service Analyst

Location: Ciudad Autónoma de Buenos Aires, Argentina

Job Family: Client Advisory

About the Role

At JPMorgan Chase, we are a leading global financial services firm with a strong presence in Latin America, committed to delivering innovative payment solutions that empower our clients' success. The Argentina Payments Client Service Analyst role, based in Ciudad Autónoma de Buenos Aires, is pivotal in our Client Advisory category. In this position, you will manage a portfolio of client accounts, ensuring seamless payment processes from initiation to settlement. You will act as the primary point of contact for clients, providing expert guidance on payment options, troubleshooting issues, and leveraging JPMorgan's advanced technology to facilitate efficient cross-border and domestic transactions. This role demands a proactive approach to client service, where accuracy, compliance, and relationship-building are at the core of daily operations. Your key responsibilities will include monitoring payment workflows, resolving discrepancies, and collaborating with global teams to mitigate risks associated with Argentina's dynamic financial landscape. You will analyze transaction data to identify trends, recommend process improvements, and ensure adherence to stringent regulatory standards such as those from the Banco Central de la República Argentina (BCRA) and international bodies. By fostering strong client partnerships, you will contribute to enhancing satisfaction and driving business growth for JPMorgan Chase in the region. This position offers exposure to cutting-edge fintech tools and the opportunity to work on high-volume, high-impact payment initiatives that support multinational corporations and local enterprises alike. We value professionals who thrive in a collaborative, innovative environment and are passionate about the financial services industry. Joining JPMorgan Chase means becoming part of a world-class team dedicated to integrity, excellence, and client-centric solutions. If you have a solid foundation in payments and a drive to deliver exceptional service, this role provides a platform to advance your career while contributing to our mission of enabling the financial well-being of communities worldwide.

Key Responsibilities

• Manage and oversee client accounts to ensure accurate and timely processing of payments
• Provide dedicated client advisory support, addressing inquiries and resolving payment-related issues
• Monitor payment flows and ensure compliance with local and international regulations
• Collaborate with internal teams to optimize payment processes and enhance client satisfaction
• Conduct regular account reviews and prepare reports on payment performance metrics
• Assist in onboarding new clients, including setup of payment services and documentation
• Identify opportunities for upselling JPMorgan Chase payment solutions to existing clients
• Handle escalations and disputes related to payment discrepancies or delays
• Maintain up-to-date knowledge of market trends in Argentina's financial services landscape
• Support audit and risk management activities for client payment portfolios

Required Qualifications

• Bachelor's degree in Finance, Business Administration, Economics, or a related field
• At least 2 years of experience in client service, payments processing, or financial operations within the banking sector
• Strong understanding of international payment systems and regulatory requirements in Latin America
• Proficiency in English and Spanish, with excellent verbal and written communication skills
• Demonstrated ability to manage multiple client accounts and resolve issues efficiently
• Knowledge of financial compliance standards such as AML and KYC
• Experience with client relationship management tools and CRM systems

Preferred Qualifications

• Advanced certification in payments or financial services (e.g., Certified Payments Professional)
• Prior experience working with multinational banks or in the payments industry in Argentina
• Familiarity with JPMorgan Chase's internal systems and processes
• MBA or equivalent advanced degree
• Experience in cross-border transactions and SWIFT messaging

Required Skills

• Client relationship management
• Payments processing and reconciliation
• Regulatory compliance (AML/KYC)
• Financial analysis and reporting
• Problem-solving and issue resolution
• Attention to detail and accuracy
• Multitasking in a fast-paced environment
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Knowledge of banking software and payment platforms (e.g., SWIFT, SEPA equivalents)
• Strong interpersonal and communication skills
• Analytical thinking for process optimization
• Time management and prioritization
• Adaptability to changing financial regulations
• Team collaboration and stakeholder engagement
• Basic data analytics using tools like SQL or Tableau

Benefits

• Competitive base salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with company matching contributions
• Paid time off, including vacation, sick leave, and parental leave
• Professional development programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• On-site fitness facilities and wellness programs
• Flexible work arrangements and hybrid options in Buenos Aires

JP Morgan Chase is an equal opportunity employer.