Asset Management - ETF Online Operation - Analyst

Location: Shanghai, China

Job Family: Client Service

About the Role

JPMorgan Chase & Co. is a leading global financial services firm with assets of $3.9 trillion and operations worldwide. In our Asset Management division, we are seeking two talented Analysts for the ETF Online Operation team in Shanghai, China. This role falls under the Client Service category and focuses on supporting the online marketing and operational aspects of Exchange-Traded Funds (ETFs). As an Analyst, you will play a key role in driving digital engagement for our ETF products, ensuring efficient online distribution, and enhancing client experiences in the competitive Chinese market. This position offers an exciting opportunity to contribute to JPMorgan's innovative ETF offerings while working in a dynamic, collaborative environment. In this role, you will be responsible for executing online strategies to promote ETF products, analyzing digital performance data, and collaborating with cross-functional teams to deliver seamless client services. You will monitor campaign effectiveness, ensure compliance with local regulations such as those from the China Securities Regulatory Commission (CSRC), and develop educational content to empower investors. The position requires a blend of technical savvy and client-focused mindset, as you will handle everything from content creation for digital platforms to generating actionable insights from user analytics. This is ideal for professionals passionate about fintech and asset management who thrive in a high-growth area like ETFs. At JPMorgan Chase, we value diversity, innovation, and professional growth. Joining our Shanghai team means access to world-class resources, mentorship from industry leaders, and opportunities to advance within our global network. If you have a strong foundation in finance and digital operations, we encourage you to apply and help shape the future of ETF investing in Asia.

Key Responsibilities

• Support the online marketing and distribution of ETF products through digital channels and platforms
• Monitor and analyze online performance metrics for ETF campaigns, providing insights to optimize engagement
• Collaborate with client service teams to ensure seamless online interactions and query resolution for ETF investors
• Develop and execute content strategies for ETF promotions on social media, websites, and email campaigns
• Assist in the creation and maintenance of online tools and resources for ETF product education
• Track regulatory compliance for all online ETF marketing activities in the Shanghai market
• Liaise with internal stakeholders, including product managers and IT teams, to enhance online operational efficiency
• Generate reports on online ETF operations, highlighting key trends and recommendations for improvement
• Support client onboarding and education for ETF investments via digital interfaces

Required Qualifications

• Bachelor's degree in Finance, Business Administration, Marketing, or a related field
• At least 2 years of experience in financial services, preferably in asset management or ETF operations
• Strong understanding of ETF products, online marketing strategies, and digital platforms
• Proficiency in Mandarin and English, with excellent written and verbal communication skills
• Experience with data analysis tools and CRM systems in a client-facing role
• Knowledge of regulatory requirements in the Chinese financial market, including CSRC guidelines

Preferred Qualifications

• Master's degree in Finance or Marketing
• Prior experience working with JPMorgan Chase or similar global financial institutions
• Certification in digital marketing (e.g., Google Analytics or HubSpot)
• Familiarity with ETF trading platforms and online distribution channels in Asia

Required Skills

• Proficiency in digital marketing tools like Google Analytics, SEO, and SEM
• Strong analytical skills for interpreting online engagement and performance data
• Excellent communication and interpersonal skills for client interactions
• Knowledge of ETF structures, indexing, and asset management principles
• Technical proficiency in CRM systems (e.g., Salesforce) and content management systems
• Project management abilities to handle multiple online campaigns simultaneously
• Attention to detail in ensuring compliance with financial regulations
• Creative problem-solving for optimizing online user experiences
• Team collaboration skills in a fast-paced financial services environment
• Basic coding knowledge (e.g., HTML/CSS) for web content support
• Data visualization skills using tools like Tableau or Excel
• Adaptability to evolving digital trends in the financial industry
• Customer service orientation with empathy for investor needs

Benefits

• Competitive base salary and performance-based bonuses aligned with JPMorgan Chase standards
• Comprehensive health, dental, and vision insurance coverage for employees and dependents
• Retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick leave, and public holidays
• Professional development opportunities, such as tuition reimbursement and access to JPMorgan's learning platforms
• Employee wellness programs, including gym memberships and mental health support
• Flexible work arrangements, including hybrid options in Shanghai
• Global mobility programs and career advancement within JPMorgan Chase's Asset Management division

JP Morgan Chase is an equal opportunity employer.