Assoc Relationship Banker - Arapahoe - Boulder, CO - CO METRO NORTHWEST

Location: Boulder, CO, United States

Job Family: Assoc Relationship Banker

About the Role

As an Associate Relationship Banker at JPMorgan Chase's Arapahoe branch in Boulder, CO, you will play a pivotal role in delivering the exceptional client experience that defines our commitment to hospitality and personalized care. In this dynamic position within the CO METRO NORTHWEST region, you will serve as the first point of contact for clients, helping them navigate everyday banking needs while uncovering opportunities to deepen relationships through our comprehensive suite of financial solutions. Whether assisting with routine transactions or introducing innovative products like Chase Sapphire credit cards or digital wealth management tools, you will embody JPMorgan Chase's values of trust, integrity, and client-centric innovation in the competitive financial services landscape. Your day-to-day responsibilities will include engaging with a diverse clientele in the vibrant Boulder community, processing transactions efficiently, and proactively identifying ways to enhance their financial well-being. You will collaborate with a supportive team of bankers and specialists to meet branch goals, ensure seamless operations, and comply with federal and state regulations. This role demands a blend of interpersonal finesse and technical proficiency, allowing you to build lasting connections that drive client loyalty and contribute to JPMorgan Chase's position as a leader in retail banking. Joining JPMorgan Chase means becoming part of a global powerhouse with a rich history of empowering communities and individuals. In Boulder, you will have the opportunity to grow your career through ongoing training, mentorship, and exposure to advanced financial services. If you are passionate about making a positive impact on clients' lives and thrive in a collaborative environment, this Associate Relationship Banker position offers a rewarding path to professional fulfillment within one of the world's most respected financial institutions.

Key Responsibilities

• Greet clients warmly and provide personalized assistance to deliver exceptional service in line with JPMorgan Chase's hospitality standards
• Assist clients with account openings, deposits, withdrawals, and other routine banking transactions
• Identify client needs and recommend appropriate JPMorgan Chase products such as checking/savings accounts, credit cards, and loans
• Build and maintain long-term relationships with clients to enhance satisfaction and loyalty
• Process loan applications and support mortgage or investment referrals within regulatory guidelines
• Educate clients on digital banking options, including Chase Mobile app and online platforms
• Collaborate with branch team to achieve sales goals and community engagement initiatives
• Ensure compliance with all banking regulations, including anti-money laundering (AML) and know-your-customer (KYC) protocols
• Handle client inquiries and resolve issues promptly to uphold JPMorgan Chase's reputation for trust and reliability
• Participate in branch events and local networking in the Boulder, CO area to promote JPMorgan Chase services

Required Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• At least 1-2 years of customer service experience in a retail or financial services environment
• Strong understanding of banking products and services
• Ability to obtain necessary state and federal licenses (e.g., NMLS registration)
• Proficiency in basic computer skills and banking software
• Excellent communication and interpersonal skills
• Availability to work flexible hours, including weekends

Preferred Qualifications

• Prior experience in sales or relationship management within financial services
• Knowledge of JPMorgan Chase products and digital banking tools
• Bilingual proficiency in English and Spanish to serve diverse clients in Boulder, CO
• Experience with client relationship building in a community banking setting
• Certification in financial services or customer service excellence

Required Skills

• Customer service excellence
• Relationship building
• Sales acumen
• Financial product knowledge
• Active listening
• Problem-solving
• Attention to detail
• Time management
• Team collaboration
• Digital literacy (e.g., CRM systems, online banking tools)
• Regulatory compliance awareness
• Empathy and hospitality
• Multitasking in a fast-paced environment
• Basic math and analytical skills
• Adaptability to client needs

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Access to wellness programs, including gym memberships and mental health support
• Family benefits such as parental leave and adoption assistance
• Discounts on JPMorgan Chase financial products and services

JP Morgan Chase is an equal opportunity employer.