Associate, Controls Room UAT Governance

Location: Mumbai, Maharashtra, India

Job Family: Quality Assurance

About the Role

At JP Morgan Chase, we are a leading global financial services firm with operations spanning investment banking, consumer and community banking, commercial banking, and asset and wealth management. Our Controls Room UAT Governance team plays a critical role in safeguarding our operational integrity by ensuring that our risk management platforms are robust, compliant, and reliable. As an Associate in Controls Room UAT Governance based in Mumbai, you will lead User Acceptance Testing initiatives for key operational risk systems, driving quality assurance across the entire system development life cycle. This role demands a blend of technical expertise and financial acumen to mitigate risks in a highly regulated environment, contributing directly to the firm's commitment to operational excellence and client trust. In this position, you will spearhead UAT efforts for platforms that monitor and control operational risks, collaborating with global teams to design test strategies that align with JP Morgan's stringent governance standards. Your responsibilities will include crafting detailed test plans, executing scenarios to validate controls against regulatory requirements like those from the Reserve Bank of India (RBI) and international Basel accords, and ensuring defects are resolved without compromising system security or data integrity. You will act as a bridge between technology, business, and compliance functions, providing insights that enhance platform reliability and support the firm's risk management objectives in a dynamic financial landscape. Joining JP Morgan Chase offers you the opportunity to work on cutting-edge technologies in a supportive, innovative culture that values diversity and professional growth. In Mumbai's vibrant technology hub, you will contribute to initiatives that protect billions in assets while advancing your career through mentorship, training, and exposure to global projects. If you are passionate about quality assurance in financial services and ready to lead impactful UAT governance, this role at JP Morgan Chase is an ideal fit to make a meaningful difference.

Key Responsibilities

• Lead the end-to-end User Acceptance Testing (UAT) for operational risk platforms, ensuring alignment with business requirements and regulatory standards
• Develop and maintain comprehensive UAT test strategies, plans, and scripts to validate system functionality and controls integrity
• Coordinate with cross-functional teams, including developers, business analysts, and compliance officers, to execute test cycles efficiently
• Identify, document, and track defects through resolution, prioritizing issues based on risk impact in the financial services context
• Ensure quality gates are met throughout the system development life cycle (SDLC) for JP Morgan's Controls Room initiatives
• Collaborate on governance processes to mitigate operational risks, including audit trails and control validations
• Provide detailed reporting and metrics on UAT progress to senior stakeholders and governance committees
• Mentor junior team members on best practices for UAT in a high-stakes banking environment
• Stay updated on emerging technologies and regulatory changes affecting operational risk platforms
• Facilitate UAT sign-offs and ensure seamless transition to production environments

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Finance, or a related field
• Minimum of 3-5 years of experience in User Acceptance Testing (UAT) within financial services or operational risk management
• Proven experience leading UAT processes for enterprise platforms, including test planning, execution, and defect management
• Strong understanding of operational risk controls and regulatory requirements in the banking sector, such as those from RBI or Basel frameworks
• Experience with agile methodologies and SDLC in a large-scale financial institution
• Proficiency in test management tools and scripting for automation in UAT environments
• Ability to work collaboratively in a global team environment with stakeholders across time zones

Preferred Qualifications

• Advanced certification in QA or testing, such as ISTQB or Certified Scrum Master
• Prior experience at a major financial institution like JP Morgan Chase or similar
• Knowledge of JP Morgan's internal risk management platforms and tools
• Experience with data privacy and controls room operations in compliance-heavy environments
• Master's degree in a relevant field or MBA with a focus on finance

Required Skills

• Expertise in UAT methodologies and test case design
• Proficiency in tools like Jira, HP ALM, or Selenium for test management and automation
• Strong knowledge of SQL and data querying for validation in financial databases
• Understanding of operational risk frameworks and controls in banking
• Excellent analytical and problem-solving abilities
• Superior communication skills for stakeholder engagement
• Agile and Scrum framework proficiency
• Attention to detail in regulatory compliance scenarios
• Project management skills for leading testing phases
• Adaptability to fast-paced, global team dynamics
• Familiarity with Java or Python for basic scripting in testing
• Risk assessment and mitigation expertise
• Documentation and reporting proficiency
• Team leadership and mentoring capabilities
• Knowledge of financial regulations like GDPR or SOX

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development programs and tuition reimbursement for relevant certifications
• Employee wellness initiatives, including gym memberships and mental health support
• Global mobility opportunities within JP Morgan Chase's network
• Stock purchase plan and employee stock ownership options

JP Morgan Chase is an equal opportunity employer.