Associate II - Global Fund Service Operations Service Delivery

Location: Boston, MA, United States

Job Family: Fund Servicing

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a proud history of innovation and client focus. The Associate II - Global Fund Service Operations Service Delivery role within our Asset & Wealth Management division is pivotal in supporting the operations team that drives the success of clients and stakeholders in the Fund Services organization. Based in our Boston, MA office, this position offers the opportunity to contribute to high-impact fund servicing activities, ensuring seamless delivery of services for mutual funds, hedge funds, and alternative investments. As part of a dynamic team, you will play a key role in operational excellence, leveraging JP Morgan's robust infrastructure to manage complex global portfolios and deliver superior client outcomes in a competitive financial landscape. In this role, you will be responsible for overseeing end-to-end fund operations, from trade processing and reconciliations to NAV calculations and reporting. You will collaborate closely with internal teams, including technology and compliance, to resolve operational issues and implement enhancements that align with industry best practices. Your work will directly impact client satisfaction by providing timely responses to inquiries and ensuring adherence to stringent regulatory standards such as SEC guidelines and international frameworks like AIFMD. This position demands a proactive approach to identifying process inefficiencies and contributing to strategic initiatives that scale our fund services capabilities across global markets. JP Morgan Chase values a culture of inclusion, innovation, and professional growth, making this an ideal opportunity for motivated professionals to advance their careers in financial services. You will have access to world-class resources, mentorship from industry leaders, and exposure to cutting-edge technologies transforming fund operations. Join us in Boston to be at the forefront of the evolving asset management industry, where your expertise will help power the success of our clients and the firm as a whole.

Key Responsibilities

• Oversee daily operations for fund servicing, including trade settlements and reconciliations
• Collaborate with internal stakeholders to ensure timely and accurate service delivery
• Monitor and resolve exceptions in fund accounting and reporting processes
• Support client inquiries and provide operational insights to enhance service quality
• Implement process improvements to drive efficiency in the Global Fund Services team
• Ensure compliance with regulatory standards and internal controls
• Contribute to project initiatives for system enhancements and operational scaling
• Analyze performance metrics to identify risks and opportunities in fund operations
• Facilitate cross-functional communication between operations, technology, and client teams

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 3-5 years of experience in fund services operations or financial services
• Strong understanding of mutual funds, hedge funds, or alternative investment structures
• Proficiency in regulatory requirements such as SEC, FATCA, and AIFMD
• Experience with fund accounting, NAV calculations, or reconciliation processes
• Ability to work in a fast-paced, high-volume operational environment

Preferred Qualifications

• Advanced certification such as CFA or CPA
• Prior experience at a major financial institution like JP Morgan Chase
• Knowledge of global fund servicing platforms and technology integrations
• Experience managing client relationships in asset management
• Familiarity with ESG reporting in fund operations

Required Skills

• Fund accounting and reconciliation expertise
• Regulatory compliance knowledge (SEC, FATCA)
• Client service and relationship management
• Analytical and problem-solving abilities
• Proficiency in Microsoft Excel and financial software
• Attention to detail and accuracy in high-volume tasks
• Strong communication, both written and verbal
• Time management and prioritization skills
• Team collaboration and stakeholder engagement
• Adaptability to changing regulatory environments
• Data analysis and reporting capabilities
• Project management fundamentals
• Risk assessment and mitigation
• Technical aptitude for operational systems
• Interpersonal skills for cross-functional teamwork

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at Boston location
• Flexible work arrangements and hybrid work options

JP Morgan Chase is an equal opportunity employer.