Associate II- Prime Client Operations

Location: Jersey City, NJ, United States

Job Family: Client Service Delivery

About the Role

JPMorgan Chase & Co. is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. We operate in over 100 markets, providing innovative solutions to clients across investment banking, consumer and community banking, commercial banking, and asset and wealth management. In our Prime Client Operations team within the Corporate & Investment Bank, we are seeking a detail-oriented, results-driven problem solver to join our dynamic team in Jersey City, NJ. As an Associate II in Prime Client Operations, you will play a crucial role in delivering exceptional service to our institutional clients, ensuring smooth execution of prime brokerage activities while upholding the highest standards of accuracy and compliance. In this position, you will act as a key liaison between clients and internal stakeholders, handling everything from transaction processing and reconciliation to issue resolution and reporting. Your day-to-day responsibilities will include monitoring client portfolios for risks, facilitating margin and collateral movements, and contributing to process enhancements that drive operational efficiency. Leveraging your knowledge of financial markets and regulatory frameworks, you will help mitigate operational risks and support the growth of our prime services business. This role demands a proactive approach to problem-solving, as you navigate complex scenarios in a fast-paced environment influenced by global market dynamics. At JPMorgan Chase, we value diversity, inclusion, and professional growth. Joining our team means access to world-class resources, mentorship from industry leaders, and opportunities to advance your career in the financial services sector. If you thrive in a collaborative setting and are passionate about delivering client-centric solutions, this position offers a rewarding path to contribute to one of the world's most respected financial institutions.

Key Responsibilities

• Serve as a primary point of contact for prime brokerage clients, addressing inquiries and resolving operational issues promptly
• Process and reconcile client transactions, including trade settlements, margin calls, and collateral management
• Monitor client accounts for compliance with regulatory standards and internal policies
• Collaborate with internal teams such as trading, risk, and compliance to ensure seamless service delivery
• Analyze client data to identify trends and recommend process improvements
• Prepare and distribute client reports on portfolio performance, exposures, and operational metrics
• Assist in onboarding new clients, including documentation review and system setup
• Contribute to ad-hoc projects aimed at enhancing operational efficiency in the prime services group
• Maintain accurate records and documentation in line with JPMorgan Chase's audit requirements
• Escalate complex issues to senior management while providing detailed analysis and recommendations

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 2-3 years of experience in financial services operations, preferably in prime brokerage or client servicing
• Strong understanding of financial markets, securities, and regulatory requirements such as SEC and FINRA
• Proficiency in Microsoft Office Suite, including advanced Excel for data analysis
• Excellent attention to detail and ability to manage multiple tasks in a fast-paced environment
• Demonstrated problem-solving skills with a track record of resolving complex client issues
• Authorization to work in the United States without sponsorship

Preferred Qualifications

• Experience in prime client operations or middle office functions at a major financial institution
• Knowledge of JPMorgan Chase systems and processes, such as internal trading platforms
• Familiarity with risk management and compliance in the investment banking sector
• Certification such as Series 7 or Series 99
• Previous exposure to international markets and cross-border client servicing

Required Skills

• Analytical thinking and data interpretation
• Attention to detail in high-volume transaction environments
• Strong communication, both written and verbal
• Client relationship management
• Problem-solving under pressure
• Proficiency in Excel and financial modeling
• Knowledge of financial instruments like equities, derivatives, and fixed income
• Regulatory compliance awareness
• Team collaboration and cross-functional coordination
• Time management and prioritization
• Risk assessment and mitigation
• Technical aptitude for learning proprietary banking systems
• Adaptability to changing market conditions
• Ethical decision-making in financial contexts
• Report generation and presentation skills

Benefits

• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement for relevant certifications
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Flexible work arrangements and hybrid options for eligible roles
• Access to JPMorgan Chase's global mobility opportunities and career advancement paths

JP Morgan Chase is an equal opportunity employer.